Customer service standards

Establish and manage business rules Business rules that might derive from strategy Could reflect brand image, customer service standards, or capital investment rules... 

DODSSP—Customer Service Standardization Document Order Desk Building 4D 700 Robbins Avenue Philadelphia, PA 19111-5094... 

It is also a guideline to ensure product quahty through the suitabihty of the manufacturing equipment, air and water quahty, sanitation, insect and rodent control, and housekeeping. The FDA periodically sends inspectors to audit chemical companies who manufacture bulk pharmaceutical chemicals or inactive ingredients called excipients to ensure conformance. Whereas GMP conformance ensures that the product meets pharmaceutical quahty standards, it does not ensure conformance to customer-service-related requirements. 

Extracts from BS EN ISO 9001 1994 are reproduced with permission of BSI under license PD 1999 0881. Complete copies of the standard can be obtained by post from BSI Customer Services, 389 Chiswick High Road, London W4 4AL. 

The plastics properties catalogue includes single-point data, multi-point data, processing data, product description texts and customer service information. You can select plastic products for your specific application by using the query options. The main feature of the CAMPUS philosophy is comparable data. The properties are based on the international standards ISO 10350 for Single-Point data and ISO 11403-1, -2 for Multi-Point data. CAMPUS is available in English, German, Spanish, French and Japanese. 

Mr W C Meadowcroft E I DuPont de Nemours Co Inc, Nafion Customer Service Lab, DuPont Fayetteville Works, 22828 NC 87 Highway West, Fayetteville, NC 28306, USA High Current Density Operation of Chlor-alkali Electrolysers - The Standard for the New Millennium. E-mail william.c.meadowcroft usa.dupont.com... 

A number of widely available HTTP servers were examined, two of which were used in experimental Cabinet implementations (NCSA s httpd [32] and Apache [33]). Both are robust, easy to set up, easy to customize, highly standards-compliant and are available for a wide variety of platforms. The Apache server also provides a limited ability to link to run-time libraries and good support for secure services. However, both were designed to provide support for general-purpose websites with primarily static content... 

The ISO 9000 series encompasses the product development sequence from strategic planning to customer service. Currently, it is a series of five quality system standards, with two of the standards focusing on guidance and three that are contractual standards. 

British Standards Institute, Customer Services, 389 Chiswick High Road, London, N7 8LB ... 

Permission to reproduce Table 2 of BS MA 100 is granted by BSl. British Standards can be obtained from BSl Customer Services, 389 Chiswick High Road, London W4 4AL UK, Tel +44 (0)20 8996 9001, cservices bsi-global.com... 

Quality assurance audits—As part of due diligence service to clients, agents frequently visit and audit manufacturing sites to train staff and upgrade the plants quality systems to the customer s standard before a client audit. 

To achieve success in these complex relationships, enterprises and their partners should speak a common business language. All parties will need to coordinate standards (such as software and network protocols) and business process elements (such as procurement, production, logistics, and customer service). In addition, all parties should participate in joint budgeting in order to understand the key cost drivers inherent in the network s infrastructure. 

Creating meaningful customer service and service quality standards plays a role in establishing the company as an outstanding customer-oriented organization. Few comptmies and oiganizations have standards, and those who have them do not tie them to strategy and mission. But a few have standards that they have found to be causal determinants of customer satisfaction and profitability. These companies are leaders in their fields. 

We can now relate the above off-shelf availability requirement to the standard customer service requirements expressed in terms of response times, W , the time it takes to fill a customer order (of type m e 9ll). Suppose the required service level of type m demand is... 

Process measures are the more traditional measures, which compare the actual work employees perform in the process of creating service with standards for quality and quantity. These might include measures such as time to answer the phone, time to respond to customer inquiries, and ability to solve a problem without passing a customer on to somebody else. These measures are offen associated with the service standards an organization defines. Measuring service standards provides employees with a sense of achievement and accomplishment and motivates them to aim at even higher levels. 

California Ergonomic Standard, 1166 Call Center MAESTRO, 2461 Call centers (customer service), 658, 659 CAM, see Computer-aided manufacturing CAM-1 automated process planning system (CAPP), 474-475 Canada, quahty standards in, 1968 Cancers, occupational, 1169 CAN Financid, 654 Cantilever racks, 1523 Capability analysis ... 

Chapter 29 is based on material produeed for the "Testing Knowledge Base" at Rapra Teehnology. Ltd. Extraets from British Standards were reproduced with the permission of BSI, Users of standards should always ensure that they have complete and current information. Standards can be obtained from BSI Customer Services.. 89 Chiswick High Road. London W4 4AL, England. 

British Standards Institute (BSI). 2008. Occupational Health and Safety Management Systems. OHS AS 18001. (Permission to reproduce extracts from BSI-OHSAS 18001 is granted by BSI. British Standards can be obtained in PDF or hard copy formats from the BSI online shop, www.bsigroup.com/Shop, or by contacting BSI customer service for hard copies only, tel +44 (0)20 8996 9001, email cservices bsigroup.com.)... 

Standard multidimensional metrics are used and cover forecast accuracy, customer service, inventory levels and costs, and are aligned with different echelons (e.g., customers) to share performance goals in the supply chain. 

---