Service to the customer

The scenarios developed in the project showed a wide range of possible impacts for trade. In the worst case, the installer will lose clients as the energy supplier may offer an all-inclusive service to the customer. This means that the energy supplier will install its own fuel-cell heating appliances in the cellar or basement of the customer s house, provide electricity and heat and be paid an all-inclusive price by the customer. The energy supplier employs its own technicians for installation, maintenance and repair. The customer does not know whether the electricity is generated by the... 

Service to the customer (review of requests, tenders and contracts, subcontracting of tests and calibrations, purchasing services and supplies, service to the customer, complaints)... 

Service to the customer is one of the key elements of this standard. The laboratory shall always have good contacts with its customers to clarily their requests and to monitor the laboratory s performance. Visits of the customers to the laboratory are welcome, provided that the laboratory is able to ensrrre the corrfidentiality of work for other customers. 

When a customer has a product in research or preliminary engineering, many fundamental decisions are being made such as to size, shape, and materials of construction. The sales organization can be of real service to the customer, to you, and to our industry at this stage. If plastics can be used in the customer s product, now is the time to make the decision. If the application is critical and special plastics should be used, now is the time to get them specified. It is so much easier to start with the right plastic than to correct mistakes or convert to plastics after the product is in production. 

Total time to provide goods or services to the customer... 

Deliver products and services to the customer efficientiy and rapidly and with an in-depth understanding of their needs and values... 

The case study presented in this section, has been released in the petroleum field. This apphcation involves a decision problem faced during the definition of a global management plan for the TOTAL TUNISIA company which is certified in qualify, security and environment management systems. Due to the lack of space we will only consider three objectives (0 Gain market share by providing superior all-round service to the customer, O2 Minimize the environmental waste and O3 Increase safety staff) and two risks R A major fire and explosion on tanker truck carrying hydrocarbon and R2 A fire in container). 

The APICS dictionary defines the term supply chain as either the processes from the initial raw materials to the ultimate consumption of the finished product linking across supplier-user companies, or as the functions within and outside a company that enable the value chain to make products and provide services to the customer. The APICS dictionary defines value chain as those functions within a company that add value to the products or services that the organization sells to customers and for which it receives payment. ... 

Size Stream, a company specialized in 3D depth-sensor-based body scanners, now can produce color body scans in addition to general scanning used for apparel PD such as body-measurement extraction, size standards development, and avatar creation. These body scanners aiso provide a great service to the custom clothing industry. Dr Bruner (August 14,2014, pers. comm.) believes that the affordable price of scanners today will enable the retail sector and brands to better fit... 

Cash Performance factors were order/receipts, facilitating orders/services such as customers can order products/services by telephone or Internet, also for facilitating the payment for goods/services to the customers via the internet, ATM or credit card, turnover ability to manage inventory more effectively, such as the ability to remove products inactive for more than six months or to manage product storage or to reduce the inventory need and cash flow, to use resources cost effectively and to reduce costs and expenses of the company. 

Nearer-term water cooled reactor concepts and their associated fuel cycle support services are proposed mainly by industrial firms in the Russian Federation and Japan, the countries that already have emplaced front-end and back-end fuel cycle infrastructures and have a prior history of reactor construction and operation. Full scope front end and back end fuel cycle services, including spent fuel management, are supposed to be centralized. The institutional instrument guaranteeing future fuel cycle services to the customer could be a commercial contract. 

Lead time, which is considered as a term that integrates the different aspects of the dimension better than delivery time, mainly describes the speed of a company. That includes, for example, the time for delivery, replenishment or adaptation of new technologies. Moreover, availability is an absolutely fundamental aspect of service to the customers, as well as a flexibility to create customized solutions. 

Shortly before the second Gulf War, GM and Toyota asked their just-in-time suppliers to raise inventory levels in order to avoid early and extensive plant shutdowns. It added short-term costs but as a hedge against supply disruptions it can be a real money saver down the line while assuring service to the customer that competitors might not be able to offer. LaCrosse Footwear raised its safety stock sixfold for certain products in order to ensure the ability to ship to customers on short notice. 

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