Total quality management measurement

User feedback should be obtained periodically, not just at the time of installation. As users gain familiarity with PSM systems, they may identify potential system breakdown points and improvement opportunities. In addition, evaluation of trends in the responses from survey to survey can help to Identify areas needing improvement and measure your success in improving systems. Where user survey responses suggest an improvement opportunity, you should involve those users in defining the opporhmity and in its analysis. The tools of Total Quality Management can be veiy useful in this effort. 

There is an abundance of references defining and describing the role played by QA, Quality Control (QC) and Total Quality Management (TQM) in a modem commercial analytical laboratory. The role played by reference materials (RMs) and certified reference materials (CRMs) in the pursuit of analytical measurement accuracy is also well documented. 

Reported data should achieve a clear, purpose-oriented level of accuracy and precision, especially when data produced by several laboratories often needs to be compared as part of a decision process. It has become accepted by more and more analysts that to overcome differences between national standards and specifications and measurement procedures or to make Total Quality Management (TQM) an achievable reality, freely available and internationally agreed points of reference are needed. Therefore RMs and CRMs must be easily available indeed the availability of reference materials has been described as an issue of strategic importance to the EU (Maier et al. 1997). 

The fundamental goal of TQM and TQC (total quality management and control) is to program, measure, and keep process variability under control. Some of these methods discussed in this chapter are as follows ... 

Promotes best practices Clearly defines quality standards Establishes measurable quality and compliance outputs Offers a rating system Management determines the priorities for correcting deficiencies Identifies areas for improvement Provides process to identify genesis of deficiencies and lack of or need to improve the quality system Fosters continuous improvement, total quality management, and forward quality thinking... 

Revere L, Black K. Integrating Sis Sigma with total quality management a case example for measuring medication errors. J Healthc Manag. 2003 48 ... 

There are a number of traps in the root cause category called unintended consequences. These refer to well-intentioned but misguided efforts at cost reduction and other forms of operations improvement. An example is flavor-of-the-month initiatives. For example, when Total Quality Management (TQM) was topical, training programs and TQM teams flourished. Some organizations even used the number of teams in action as the measure of TQM effectiveness. 

The Balanced Scorecard methodology builds on some key concepts of previous management ideas such as Total Quality Management (TQM), including customer-defined quality, continuous improvement, employee empowerment, and primarily measurement-based management and feedback. 

Quality is a measure of something to be better or worse than ever and its measure is appreciated by the response of the clients. In education institutions, the quality control measure must be established by the common contributions of teachers, learners, administrators and even the permanent service men. On the other hand, total quality management system involves complete studies for the purpose of... 

This small plant size presented a problem for safety measurement in the company. In 1993 the company was well along with the implementation of a total quality management implementation. Based on the recent training in variation and the use of control charts, the safety managers had begun to use U charts when looking at incident-rate measures. The wide limits of variation encountered with small plant sizes convinced them that incident rates would not be particularly useful as a measure of performance in the company, at least for small sites and for short time periods. 

Measurement of performance. Quality Management requires that measures of performance be established for every activity. These measures include end-of-pipe measurement, such as amounts of material released into the environment or injury rates, and in-process measures of how efficiently you are managing, such as time to review safety improvement proposals or total resources expended on PSM. Each team should be required to identify potential performance measures for the processes they are developing and the activities these processes manage. Many of the end-of-pipe measures will already exist these should be critically examined to ensure that they truly measure performance and are not unduly influenced by other factors. For example, the number of accidents in a fleet of road vehicles is almost directly dependent on the number of miles driven with no improvement in performance, a reduction in miles driven would reduce the number of accidents. 

Deposited by countless private citizens, moreover, lawn care toxins have also proven far more difficult to measure and far more resistant to traditional techniques of pollution control. The political momentum for water quality regulation lags far behind this changing land-use reality. The shift in the last few years to decentralized decision-making that allowed for the implementation of the Clean Water Act, for example, has not come to terms with this change. In this case, the Clean Water Act mandates the creation of total maximum daily load (TMDL) criteria, standards for cleaning up nonpoint sources such as farms, suburban developments, and other nonindustrial sites. These standards are drawn up by water quality management committees. 

The overall craft effectiveness (OCE) factor The OCE factor relates to craft labor assets, as compared to the metric for OEE, which measures the combination of equipment asset availability, performance, and quality output. The OCE factor focuses upon measuring and improving the value-added contribution that people assets make to total asset management. Section 7.5 includes more detailed information about the OCE factor. 

Total quality control and management are possible only when an institutional unit is ready from its higher level administrators to the costumers with all intermediate stages for corporation, mutual consultation and total improvements. It must be kept in mind that the education media and the costumers as students will always find the truth. It is globally known, recently, that if an institution is not assessed for its ultimate goal achievements, it cannot be managed properly in an efficient way. Quality measurements are possible by multi-directional and education surveys, which are windows into the rigor of any university or research center. 

---