Patient satisfaction

Hellewell JSE, Kalali AH, Langham SJ, et al (1999). Patient satisfaction and acceptabil ity of longterm treatment with quetiapine. Int J Psychiatry Clin Pract 5, 105—13. 

DVT treatment results in cost savings and improved patient satisfaction and quality of life.8... 

Because prostheses are the most invasive treatment available, they are only considered in patients who do not respond to medications or external devices, or those who have significant adverse effects from other therapies. Patient satisfaction rates can be as high as 80% to 90% with partner satisfaction rates just slightly lower.9 The primary risks of insertion of prostheses are infection and device failure, although these only happen in 2% to 3% and 2% to 14% of patients, respectively. Higher infection rates have been reported in uncontrolled diabetic patients, paraplegics, and patients undergoing reimplantation or penile reconstruction.14,15 Most prostheses can be expected to last from 7 to 10 years.16... 

In the context of psychological treatments, cultural differences between the therapist and patient (such as in language, values and expectations) are important determining factors for patient satisfaction and the therapeutic relationship between patient and therapist, which will subsequently determine prospective treatment adherence (Jackson et al, 2007). In a similar way, the use of psychotherapeutic strategies deriving mainly from western theoretical orientation can have limited usefulness in patients from different cultures. Therefore it is generally necessary... 

Physician payment system (even salaries can be translated into incentives if their level is adjusted according to criteria such as induced expenses, patient satisfaction and quality of care)... 

Sixma HJ, Spreeuwenberg PMM, van der Pasch MA. (1998). Patient satisfaction with the general practitioner A two-level analysis. Medical Care. 36(2) 212-29. 

Moote C, Wermeling D, Parasuraman TV, Duncan B, Creed MR. (1998). A comparison of the efficacy, safety, and patient satisfaction of ondansetron versus droperidol as antiemetics for elective outpatient surgical procedures. S3A-409 and S3A-410 Study Groups. Anesth Analg. 86(4) 731-8. Fossier P, Baux G, Tauc L. (1998). Role of different types of Ca2-i- channels and a reticulum-like Ca2-i- pump in neurotransmitter release. J Physiol Paris. 87(1) 3-14. 

Cervical epidural glucocorticoid injection is often used for the treatment of cervical radiculopathy. Subjective patient satisfaction has been reported, but controlled trials have not yet delineated the effectiveness of this procedure. Three cases of severe pain consistent with nerve injury have been reported immediately after cervical epidural glucocorticoid injection, bringing into question the benefit-harm balance of this technique (460). 

Radesic B, Sharma A. Levonorgestrel-releasing intrauterine system for treating menstrual disorders a patient satisfaction questionnaire. Aust NZ J Obstet Gynaecol 2004 44 247-51. 

Transdermal delivery is a noninvasive intravenous infusion of drug to maintain efficacious drug levels in the body for predictable and extended duration of activity. Diffusion-controlled transdermal systems are designed to deliver the therapeutic agent at a controlled rate from the device to and through the skin into the systemic circulation. This route of administration avoids unwanted presystemic metabolism (first-pass effect) in the GI tract and the liver. Patient satisfaction has been realized through decreased... 

Trainee professional outcomes Measures of doctor-patient relationships Patient satisfaction surveys Incidences of falling asleep on the job... 

Vincent N, Lionberg C. Treatment preference and patient satisfaction in chronic insomnia. Sleep 2001 24 411 —417. 

Humanistic outcomes include measures of the human aspects of care. Specific types of humanistic outcomes include patient satisfaction and health-... 

Larson LN, MacKeigan LD. 1994. Further validation of an instrument to measure patient satisfaction with pharmacy services. JPharm MarketManag 8 125. 

Larson LN, Rovers JP, MacKeigan LD. 2002. Patient satisfaction with pharmaceutical care Update of a validated instrument. J Am Pharm Assoc 42 44. 

Schommer JC, Kucukarslan SN. Measuring patient satisfaction with pharmacutical services. Am J Health-Syst Pharm 1997 54 2721. 

Patient/ciient satisfaction An annual survey of patient satisfaction will be performed on all service recipients. 

The final part of a marketing plan is a control process that will allow assessment of performance in comparison with selected objectives. When such monitoring is combined with feedback and adjustments, then the success of a pharmacy s marketing efforts will be enhanced. This approach can be viewed as a quality improvement process that is linked to marketing objectives (Gronroos, 2000). The scope of such a process could include the quality of care, financial performance, patient satisfaction, and service growth. 

A control process will address four areas service quality, patient/client satisfaction, financial performance, and service growth. Service quality will be assessed by using a brief report card to evaluate the quality of a sample of the written reports of medication reviews. An annual survey of patient/client satisfaction with the service processes and outcomes will allow evaluation of patient satisfaction. The pharmacy s income statement will be developed to monitor the financial performance of the new programs. This will include service revenue, associated costs, and any net profit. Service growth will be tracked by tabulating the number of service clients and the number of service episodes each month. 

Financial performance (i.e., revenue from services and sales of new herbal and nutritional products) and service growth should be monitored closely during initial implementation. Patient satisfaction should also be monitored with surveys or interviews of early service clients. 

The main patient outcome measures of interest to the pharmacists at Care-Rite Pharmacy are clinical outcomes, patient knowledge, and patient satisfaction. Also, the pharmacists were interested in monitoring physician response to their clinical recommendations. The information collected would be kept in the patient chart. An electronic database was created to store... 

Another area of humanistic outcomes that may be important to measure is patient satisfaction. Satisfaction is defined as the extent to which individuals needs and wants are met. This is finked with attitudes toward the medical care system, as well as expectations and perceptions regarding the quantity and quality of care received. 

Similar to HRQL surveys, patient satisfaction instruments are designed to be general or specific instruments. One of the most commonly used instruments is the Patient Satisfaction Questionnaire (PSQ). This survey measures global satisfaction, as well as the specific domains of technical quality, interpersonal manner, communication, financial aspects, time spent with the doctor, and accessibility of care (Fincham and Wertheimer, 1987 Larson and MacKeigan, 1994 MacKeigan and Larson, 1989). 

Cynthia feels that health-related quality of life and patient satisfaction are important aspects of her clinic. She thinks that these outcomes can serve to complement the economic and clinical outcomes that she is reporting to the HMO and can further prove her case that the clinic is a valuable service to the heart failure patients. 

FinchamJE, Wertheimer AI. 1987. Predictors of patient satisfaction with pharmacy services in a health maintenance organization. J Pharm Market Manag 2 73. 

Rossiter SL, Langwell K, Wan TTH, et al. 1989. Patient satisfaction among elderly enrollees and disenrollees in Medicare health maintenance organizations Results from the National Medicare Competition Evaluation. JAMA 262 57. 

Performance demonstrates efforts to improve patient satisfaction, lower cost, and improve quality. 

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