Patient Satisfaction Questionnaire

Radesic B, Sharma A. Levonorgestrel-releasing intrauterine system for treating menstrual disorders a patient satisfaction questionnaire. Aust NZ J Obstet Gynaecol 2004 44 247-51. 

Similar to HRQL surveys, patient satisfaction instruments are designed to be general or specific instruments. One of the most commonly used instruments is the Patient Satisfaction Questionnaire (PSQ). This survey measures global satisfaction, as well as the specific domains of technical quality, interpersonal manner, communication, financial aspects, time spent with the doctor, and accessibility of care (Fincham and Wertheimer, 1987 Larson and MacKeigan, 1994 MacKeigan and Larson, 1989). 

Two popular patient satisfaction measures for which psychometric properties have been investigated and reported include 1) Ware et al. s Patient Satisfaction Questionnaire and 2) MacKeigan and Larson s... 

Ware et al. s Patient Satisfaction Questionnaire (PSQ), ° and related versions, has become one of the most widely used measures of satisfaction with medical care. " The most recent version, called the Short-Form Patient Satisfaction Questionnaire (PSQ-18), can be obtained from RAND Corporation, Santa Monica, Cali-fornia. " This version contains 18 items that focus on seven distinct areas 1) general satisfaction 2) technical quality 3) interpersonal manner 4) communication 5) financial aspects 6) time spent with doctor and 7) acces-sibility/convenience. Acceptable reliability and validity have been reported for this measure. It constitutes a... 

A widely accepted example of patient satisfaction measurement that is specific to pharmacy services is MacKeigan and Larson s Patient Satisfaction with Pharmacy Services Questionnaire (PSPSQ). " Introduced in 1989, MacKeigan and Larson patterned their measure after Ware et al. s Patient Satisfaction Questionnaire (PSQ). Eight dimensions of pharmacy services were used for the questionnaire 1) explanation 2) consideration 3) technical competence 4) financial aspects 5) accessibility 6) drug efficacy 7) nonprescription products and 8) quality of the drug product dispensed. Over time, this measure has been tested and revised. In 1994, Larson and MacKeiganfurther refined their questionnaire into a 33-item measure reflective of seven dimensions 1) explanation 2) consideration 3) technical competence 4) finance 5) accessibility 6) product availability and 7) general. Reliability and validity of this measure are supported,and it has been used in the pharmacy services domain. ... 

Patient satisfaction is an individual s judgment about the extent to which a healthcare product or service provides a pleasurable level of consumption-related fulfillment. In the recent literature, patient satisfaction has been conceptualized in four ways 1) performance evaluation 2) disconfirmation of expectations 3) affect-based assessment and 4) equity-based assessment.Commonly used patient satisfaction measures include Ware et al. s Patient Satisfaction Questionnaire (PSQ) ° and... 

Patient Satisfaction with Pharmacy Services Questionnaire (PSPSQ). ... 

To overcome this problem, the use of a balanced multiple-item measure, asking several positively worded questions and several negatively worded questions, is crucial to the measurement of patient satisfaction. This method tends to cancel out any systematic tendency to simply agree with items contained in the questionnaire. 

MacKeigan and Larson s Patient Satisfaction with Pharmacy Services Questionnaire (PSPSQ). However, no single standard measure of patient satisfaction is applicable to all situations. We suggest that an existing measure of patient satisfaction, with demonstrated reliability and validity, should be used if it fits the construct domain of the study. Whenever a new satisfaction measure is needed, its conceptualization should be defined carefully and a systematic process for developing a measure should be followed. 

Patient satisfaction with the clinical outcome of UFE has usually been measured with follow-up questionnaires and correlates well with symptomatic improvement [7, 26]. 

A total of 105 patients with dry mouth (xerostomia) were included in a randomised, nonblinded, parallel-group controlled clinical trial. The patients were assigned to one of the three groups A (night guard), B (mouthwash) or C (night guard and mouthwash). A xerostomia questionnaire was administered, and unstimulated salivary flow was measured. The Oral Health Impact Profile (OHIP)-14 was assessed. All measurements were taken before and after treatment, which had a duration of 4 weeks. The patients in turn completed a treatment satisfaction questionnaire [53C]. 

A Satisfaction with Pharmacy Services Questionnaire (SPSQ) may be used to determine what the patients think about the clinic. A focus group of patients... 

Other consequences of banning thioridazine have been reported in a rural general practice in Ireland, in which 29 of 40 GPs responded to a questionnaire and 17 reported management problems and adverse reactions (29). There was increased service demand, as 44% of the GPs described up to a 50% increase in referrals to the mental health service although most of the GPs (67%) reported satisfaction with alternative agents, 37% described adverse effects associated with the alternative agents. It seems reasonable that directives should incorporate the flexibility required to accommodate the needs of patients who are already successfully stabilized on these drugs. 

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