Customer Technique

While surface models are the most commonly us in CIS systems, they are by no means the only types of models. Functional models, containing relevant information specific to an anatomical structure or procedure can also be extracted with custom techniques. For example, a kinematic model of the leg bones and joints is of interest when planning a total knee replacement To construct this... 

One very popular technique is an adaptation of the Born model for orbital-based calculations by Cramer and Truhlar, et. al. Their solvation methods (denoted SMI, SM2, and so on) are designed for use with the semiempirical and ah initio methods. Some of the most recent of these methods have a few parameters that can be adjusted by the user in order to customize the method for a specific solvent. Such methods are designed to predict ACsoiv and the geometry in solution. They have been included in a number of popular software packages including the AMSOL program, which is a derivative of AMPAC created by Cramer and Truhlar. 

HyperChem should not be viewed as a black box that computes only what its designers thought correct. It has an open architecture that makes it possible to customize it many ways. As far as is possible, the parameters of molecular mechanics and semi-empirical calculations are in the user s hands. As the techniques of software engineering advance and our expertise in building new... 

Microscopists in every technical field use the microscope to characterize, compare, and identify a wide variety of substances, eg, protozoa, bacteria, vimses, and plant and animal tissue, as well as minerals, building materials, ceramics, metals, abrasives, pigments, foods, dmgs, explosives, fibers, hairs, and even single atoms. In addition, microscopists help to solve production and process problems, control quaUty, and handle trouble-shooting problems and customer complaints. Microscopists also do basic research in instmmentation, new techniques, specimen preparation, and appHcations of microscopy. The areas of appHcation include forensic trace evidence, contamination analysis, art conservation and authentication, and asbestos control, among others. 

Quality Function Deployment. Sometimes referred to as the House of Quahty, quahty function deployment (QFD) is a technique for translating the voice of the customer iato design requirements (19). This is a systematic approach identifyiag customer expectations and relating the expectations to product properties. The usage of QFD ia the chemical iadustry appears to be growing. QFD results ia chemical specifications optimized to assure the material is suitable for its iatended use and performs up to customer expectations. 

In addition to the presence of organic trace impurities, the color and color stabiUty of the benzoic acid are often important to customers. Various techniques are utilized to improve color and color stabiUty. Most if not all of these are considered trade secrets. 

Non-complex and/or non-critical applications in mechanical design can also make use of probabilistic design techniques and justify a more in-depth approach if the benefits are related to practitioners and customers alike. Surveys have indicated that many products in the industrial sector have in the past been overdesigned (Kalpakjian, 1995). That is, they were either too bulky, were made of materials too high in quality, or were made with unwarranted precision for the intended use. Overdesign may result from uncertainties in design calculations or the concern of the designer and manufacturer over product safety in order to avoid user injury or... 

Before setting about the task of developing such a model, the product development process requires definition along with an indication of its key stages, this is so the appropriate tools and techniques can be applied (Booker et al., 1997). In the approach presented here in Figure 5.11, the product development phases are activities generally defined in the automotive industry (Clark and Fujimoto, 1991). QFD Phase 1 is used to understand and quantify the importance of customer needs and requirements, and to support the definition of product and process requirements. The FMEA process is used to explore any potential failure modes, their likely Occurrence, Severity and Detectability. DFA/DFM techniques are used to minimize part count, facilitate ease of assembly and project component manufacturing and assembly costs, and are primarily aimed at cost reduction. 

To improve customer satisfaction and business competitiveness, companies need to reduce the levels of non-conformance and attendant failure costs associated with poor product design and development. Attention needs to be focused on the quality and reliability of the design as early as possible in the product development process. This can be achieved by understanding the potential for variability in design parameters and the likely failure consequences in order to reduce the overall risk. The effective use of tools and techniques for designing for quality and reliability can provide this necessary understanding to reduce failure costs. 

Overall a customer needs to know under what circumstances it is best to use either the electron-beam techniques of EDS and WDS or the X-ray technique of XRF for an analysis problem. If both are equally available, the choice usually resides in whether high spatial resolution is needed, as would be obtained only with electron-beam techniques. If liquids are to be analyzed, the only viable choice is XRF. If one s choice is to use electron-beam methods, the further decision between EDS and WDS is usually one of operator preference. That is, to commence study on a totally new sample most electron-beam operators will run an EDS spectrum first. If there are no serious peak overlap problems, then EDS may be sufficient. If there is peak overlap or if maximum sensitivity is desired, then WDS is usually preferred. Factored into all of this must be the beam sensitivity of the sample, since for WDS analysis the beam current required is lO-lOOx greater than for EDS. This is of special concern in the analysis of polymer materials. 

A schematic of a PL system layout is shown in Figure 5. This optical system is very similar to that required for absorption, reflectance, modulated reflectance, and Raman scattering measurements. Many custom systems are designed to perform several of these techniques, simultaneously or with only small modifications. 

We have only to look at the introductory clauses of ISO 9001 to find that the aim of the requirements is to achieve customer satisfaction by prevention of nonconformities. Hence quality management is a means for planning, organizing, and controlling the prevention of failure. All the tools and techniques that are used in quality management serve to improve our ability to succeed in our pursuit of excellence. 

Customer-supporting reference manuals on Advanced Quality Planning Control Plan Tools and Techniques... 

The standard requires the supplier to use tools and techniques identified in the customer reference manual on advanced product quality planning. 

The standard does not require you to use statistical techniques but identify the need for them. Within your procedures you will therefore need a means of determining when statistical techniques will be needed to determine product characteristics and process capability. One way of doing this is to use checklists when preparing customer specifications, design specifications, and verification specifications and procedures. These checklists need to prompt the user to state whether the product characteristics or process capability will be determined using statistical techniques and if so which techniques are to be used. 

Market analysis - a technique for establishing product characteristics where the customer requirements are revealed by market survey and determined by statistical techniques for inclusion in specifications. 

A technique to deploy customer requirements (the true quality characteristics) into design characteristics (the substitute characteristics) and deploy them into subsystems, components, materials, and production processes. The result is a grid or matrix that shows how and where customer requirements are met. 

A technique for promoting continuous improvement of subcontractors by encouraging customer-supplier relationships and communication across all levels of the involved organizations. 

If you selected TQM techniques to address this gap, you would first assemble a TQM project team. (See Section 6.2 for more discussion of forming and managing teams.) Such a team would include representatives of the functional group that "owns" the process (that is, the people responsible for its operation), as well as of other groups who are the process s customers and suppliers, for example ... 

The purpose of the control plant is to maintain a working environment that is acceptable in terms of any statutory regulations and the custom and practice within an industry. The effectiveness of a control system is measured by the amount of dust or fumes it controls. Efficiency, on the other hand, is measured by the amount of power it takes to do the work. It is the job of the dust-control engineer to produce the most effective plant in the most efficient way, and the techniques of control will vary from one industry to another. All control plants will have either four or five elements, as shown in Figure 46.1, i.e. hoods, ducting, fan, collector and disposal. 

Miscellaneous powder coating methods Apart from the coating techniques described briefly above, the jobbing or custom coater has a whole armoury of other methods which are more or less related to those described above. 

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