Supplier-Customer Relationship

Galt, J. D. A. and Dale, B. G. 1990 The Customer-Supplier Relationship in the Motor Industry a vehicle manufacturer s perspective. Proc. Instn Mech. Engrs, 204, 179-186. 

The note attached to clause 4.1.1.3 needs to be interpreted carefully otherwise you will have every individual setting up systems to monitor their relationship with the people to whom they provide product or information. Everyone needs to be aware of their relationships with others but formal systems are only necessary between organizations. If your organization receives formal orders from other parts of the same company then there may be benefit in treating this as a customer-supplier relationship and monitoring customer satisfaction. 

A technique for promoting continuous improvement of subcontractors by encouraging customer-supplier relationships and communication across all levels of the involved organizations. 

Many companies have adopted Total Quality Management as a way to promote continuous improvement in a broad range of business applications. TQM considers all business activities as processes, each one of which involves specific customer-supplier relationships. These relationships may be entirely internal, defined in terms of the process under study. For example, delivering efficient electronic mail service is a "process" in TQM terms. The "customers" for your company s electronic mail system are the employees who use it the "supplier" may office services, MIS, or other support personnel. 

TQM calls on project teams to analyze business processes in terms of customer satisfaction, and begins with an understanding of who the customers are and who is responsible for meeting their expectations. In relatively simple processes (such as the electronic mail example), the customer-supplier relationship is fairly clearcut. In more complex processes that affect many people in different ways, there may be multiple customer and supplier categories, each requiring its own analysis. TQM untangles these processes by identifying the subprocesses, activities, and customer-supplier relationships they comprise. 

Another way to consider the customer-supplier relationship is in terms of those who have input into a process (suppliers) and those who use its output (customers). As this sample team suggests, very often a single group (in this case Maintenance) functions as both a customer and a supplier, having input into the process as well as need for its output. 

Dependency caused by a too narrow customer-supplier relationship, Reduced flexibility,... 

Walter G. Copan, Lubrizol Corporation I wanted to thank you for your insight on the subject. Your comments on these issues have resonated with many of us. We have certainly begun to see the power of the potential represented by the interactions between human beings and models. This impact can be seen in new kinds of customer-supplier relationships as well as partner interactions. Because shared models create a deep, rich dialogue that provides profound insights, a much higher level of understanding is possible. 

Federsel, H.-J., Building bridges from process R D from a customer-supplier relationship to full partnership, Pharm. Sci. Technol. Today, 3, 265, 2000. 

From the experiences already gained from R D cooperation projects the following conclusion can be drawn if the knowledge-management modules are integrated into the development process and supported by a suitable IT infrastructure, the exchange of knowledge between team members becomes a customer-supplier relationship, as is the case in the value-added process itself. This enables effective and efficient coordination of the project. 

Whether you have a good experiences or a bad experience is based on the hotel s view of customer-supplier relationships and the value that they... 

The whole production-development process has to be customer centered. Customer-supplier relationships have to... 

Once a user has purchased a turbine, and it has passed the warranty period, the customer-supplier relationship within the supply chain fundamentally changes. The user demand is that the engine continues to reliably fulfill the function for which it was purchased. Examples would be continued supply of electrical power of a generation set operation or continued pumping flow in the case of a compressor set. 

Train the people to understand the customer-supplier relationship, the internal customer emphasized by Juran and Crosby and the external customer by Peters and Deeming. 

The Internet has provided customers (both industrial and consumer) with a new way to interact with their supply chain. Electronic commerce has been widely hailed as a revolution that will permanently transform the landscape of customer/supplier relationships. Although the realities of the dot-com bust have tempered the rhetoric used to describe the changes brought forth by electronic commerce, the Internet will continue to serve an important role in business during the 21 century. During the nascent period of electronic commerce, independent e-tailers, funded by a heavy flow of money from venture capitalists, played a dominant role in the development of internet-based sales to end consumers. For many product categories, independent e-tailers continue... 

There is a failure to see the chain of customer supplier relationships... 

A further development of customer/supplier relationship management is represented by customer interaction models (ClMs) and the supplier interaction models (SIMs). Besides the relationship that is aspired to with respect to a given customer/supplier segment CIMs and SIMs define ... 

Strategic customer/supplier relationship medium-high... 

The following method describes a way of determining the relationship level and thereby the information level within the supplier and customer relationship. In this way one can determine different factors, such as customer/supplier relationship, supply/demand risk and uncertainty, dynamic product innovation and technology, global operations and network and business process complexity according to the different customer and supplier segments and their relationship level ... 

The customer/supplier relationship process is the level of integration according to the relationship level in the supply chain. 

Working together strengthens the customer-supplier relationship. 

Every workplace delivers to the next on schedule. This synchronizes the workplaces in the performance process to each other. They deliver to each other on time in a customer/supplier relationship. 

The groups are synchronized to each other in regard to deadlines and deliver to each other in a customer/supplier relationship (Fig. 47). Each group is both supplier and customer in the performance process. 

Davids that are on time deliver to each other synchronized in customer-supplier relationships. You can count on at least 10% additional productivity ... 

The V-model XT first describes the customer—supplier relationship. This phase determines the product scope and the fundamental requirements and is comparable to part 8, Chap. 5 (Interfaces of the distributed development). Here the author refers to the interface agreement (DIA, Development Interface Agreement) between development partners. Those agreements should determine who is responsible for the various product development packages (or product elements) and who performs which activity (who does what). 

Lamming (1993) proposed nine factors for analysing customer-supplier relationships, which have been modified and extended below ... 

Son, J., Narasimhan, S., Riggins, F. J. (2005). Effects of relational factors and channel climate on EDI usage in the customer-supplier relationship. Journal of Management Information Systems, 22(1), 321-353. 

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