Quality management meaning

Quality management" means what the organization does to ensure that... 

As a set of minimum standards, ISO 9000 addresses the business community. It was intended for purchasers as a means for them to obtain products and services of consistent quality from their suppliers. In place of purchaser-specified general quality management requirements, ISO 9000 became the common requirement and hence eliminated the need for such requirements. As a consequence, it provides suppliers that meet its requirements with a demonstrable capability that others may not possess and hence such capability becomes a persuasive marketing tool that will increase market share. ISO 9000 was also intended for application to all types of industry and therefore did not contain requirements for any specific industry sector or type of products or services. Partially due to the scope of misinterpretation and the degree to which particular industries have common supplier requirements, certain industry sectors perceived the need for harmonizing such requirements in a form that added to those requirements in ISO 9000. 

The basic goal of quality management is the elimination of failure both in the concept and in the reality of our products, services, and processes. In an ideal world, if we could design products, services, and processes that could not fail we would have achieved the ultimate goal. Failure means not only that products, services, and processes would fail to fulfill their function but that their function was not what our customers desired. A gold-plated mousetrap that does not fail is not a success if no one needs a gold-plated mousetrap ... 

We have only to look at the introductory clauses of ISO 9001 to find that the aim of the requirements is to achieve customer satisfaction by prevention of nonconformities. Hence quality management is a means for planning, organizing, and controlling the prevention of failure. All the tools and techniques that are used in quality management serve to improve our ability to succeed in our pursuit of excellence. 

To keep your policies and procedures up-to-date with the latest industry practices you should provide a means of identifying new developments. This can be done by scanning journals, attending seminars and conferences, and generally maintaining an awareness of developments in quality management and technologies relevant to your business. 

Both quality management and environment, safety and health have specialized vocabularies. In some instances, different practitioners use the same word or words but assume different meanings. In this glossary we explain our use of these phrases. 

The overall management structure must be clearly outlined in organisational charts or other appropriate means. To demonstrate the organisation s commitment to quality, it is normal for the Quality Manager to report directly to the Chief Executive Officer. Regular... 

We have described the CQP concept from a techno-managerial perspective which means that we explicitly pay attention to the roles of both the food and human systems that constitute a food quality management system. The principle beyond the CQP concept is that one need only to control those steps in the process that are critical toward decay of the quality attributes. CQPs must be monitored, documented, and validated in such a way that the system is able to assure a certain quality level. 

The analyst provides scientific evidence on which important decisions are made. The work of an analyst is devalued if it is merely considered to be making measurements and reporting results. There has to be some added value. This is provided when it can be demonstrated that the results produced have been obtained in an organization that operates a quality management system. It is because of the importance of the work that the quality has to be assured. This means that all of the necessary actions have been taken to make sure that any factor which has an influence on the final result has been considered, understood and reported in a permanent record - that the appropriate measurements have been made and these have been carried out correctly using a validated method. 

Briefly, the quality management system is a combination of quality management, quality control and quality assurance. Quality assurance and quality control are components of the laboratory s quality management system. There is often confusion over the meaning of quality control and quality assurance and regrettably they are often used interchangeably. This is possibly because some quality control and quality assurance actions are interrelated. The definition of the terms can be found in the International Organization for Standardization (ISO) Standard, ISO 9000 2005 [2],... 

This chapter outlines the means by which results which are fit for purpose are achieved. There are examples of how unreliable results can affect all of our lives. It explains some of the nomenclature encountered in quality management and why a quality management system is important. There is a brief description of the international standards that are applicable to a chemical analysis laboratory. 

The Standards that are most relevant to laboratories have already been mentioned in Chapter 2. The management staff of a laboratory will look at all possibilities, decide on the Standard which best suits their organization and then design a quality management system to meet the chosen Standard s requirements. One has to remember that in terms of the management standard, quality means fitness for purpose. Senior staff in an organization will decide on the management standard that is most appropriate for their business. 

Firstly, the fundamental concepts of Total Quality Management are introduced. When this is understood the question that arises is ""what can we do to implement the TQM principles in our organization ". At this point we will understand the need to explain further the meaning and fundamentals of the ""quality improvement" and how to manage quality improvement. A set of tools for quality improvement has to " ... 

During the last two decades the term quality has become one of the most stressed words in the field of food and food production. The facts behind this are, on the one hand, the traditionally different meanings of the word quality and, on the other hand, the advanced importance of quality and quality management systems as tools for an economical and safe production of food. Quality originates from the Latin language meaning as much as property or characteristic . In relation to food it originally was used as a synonym for freshness and unspoilt . 

In order to implement the quality policy in the daily work, quality management systems are installed, covering quality planning, quality control, quality assurance and quality improvement. To ensure that the quality assurance system is in place and effective, external standards are used, for example the DIN EN ISO 9000 ff. standard system, commonly shortened to ISO 9000 (DIN is an acronym for Deutsches InstitutfiXr Normung, meaning German Industry Standard ). 

A quality management system is established, maintained, and documented as a means to ensure that products and services conform to specilied requirements. This quality system is designed to comply with the ISO 9001 2000 standard. The quality systems responsibilities are tabulated in Table 1 (amend the table as relevant to your company). 

Awarding ISO 9000 status to a company means that it has an effective quality management system. It does not mean that its products and services are of the quality demanded by the customer, and in particular does not address the technical requirements of a specified product. 

The pharmaceutical manufacturer is obliged by the regulations to ensure suppliers are suitable to conduct a project. The Supplier Audit is a means to identify the strength of the supplier s Quality Management System and level of experience in the Life Sciences sector. 

The South Coast Air Quality Management District, the air-pollution watchdog agency for the Los Angeles basin, funded a study to look at fuel cell locomotives as a means of reducing pollution. 

This means that Cpk — 0.42, which is a very poor value. So poor, in fact, that no client would accept it. Some of the most advanced companies in the world, like Motorola and General Electric, have already established a Cpk value of 2 as the minimum quality standard for their own processes and also for those of their suppliers (Bhote, 1996). To satisfy this demand, a process must be perfectly centered on its nominal specification value, while operating with a standard deviation of not more than 1/12 of the tolerance range. In this situation, only two values out of a billion will fall outside the tolerance limits. It is this goal that is the basis of the quality management movement known as Six Sigma ° (Breyfogle, 1998). 

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