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Customization center

Contextual design is a flexible software design approach that collects multiple customer-centered techniques into an integrated design process [7]. The approach is centered around contextual inquiry sessions in which detailed information is gathered about the way individual people work and use systems and the associated information flow. The data from each contextual inquiry session are used to create sequence models that map the exact workflow in a session along with any information breakdowns, flow models that detail the flow of information between parties and systems (much akin to but less formal... [Pg.234]

So, UPS is big and UPS is global. It has over 14 million customer deliveries every day to nearly 8 million customers. Its customer contact points include 3,700 UPS stores in the United States, 1,500 global Mail Box, etc. stores, 1,000 UPS customer centers, 18,000 UPS authorized outlets, and 45,000 UPS drop boxes. UPS is focused on efficiency and productivity and recently spent over 10 billion integrating its processes and technology to make the company a real-time 24/7/365-day operation. [Pg.37]

Some steps have already been taken in the chemical industry during the deep restructuring of the 90s, many players changed their organization from a functional to a customer and market orientation and, at that time, some also abandoned the traditional focus on simple functional excellence in manufacturing or logistics, and developed a more customer-centered and integrated approach to their operations. These companies have discovered the potential benefits for all company stakeholders inherent in SCM. [Pg.283]

Lawton, R. Creating a Customer-Centered Culture Leadership in Quality, Innovation, and Speed. Milwaukee, WI ASQ Quality Press, 1993. [Pg.184]

The hell with that idea If the DE A likes to watch things when they re purchased in this country then surely they are watching Customs for the same things coming into the country. So I call up the main Customs center for my area which is in the city of Laredo located on the border between Texas and Mexico ... [Pg.209]

Kughn, F. (1998), Customer-Centered Supply Chain Management A Link-by-Link Guide, AMA-COM, New York. [Pg.786]

Why QFD is especially useful as an interdisciplinary method that takes customer-centered marketing information and translates this into choices for the organization. [Pg.1820]

Beyer H, Holtzblatt K. Contextual design. Defining customer-centered systems. 1st ed. San Francisco Morgan Kaufmann 1997. ISBN 9780080503042. [Pg.263]

The whole production-development process has to be customer centered. Customer-supplier relationships have to... [Pg.1023]

The customer-centered culture is one of the pillars of any quality program in any organization. Gaining and maintaining a full understanding of market issues and the needs of external and internal customers is demanding in terms of resources and the process has to be continuous. [Pg.627]

Experience of suppliers and customers plays an important role in an SC. In particular, customer experience management (CEM) will become a major issue in e-SC because the latter is a customer-centered service in the Internet world (Sun Lau, 2006). Further customer experience is a prerequisite for customer satisfaction in SC, which is highly dependent on the flexibility of the SC, such as its ability to respond to ehanges in demand. Because the selection and interaction space of customers in e-SC is theoretically infinite, how to manage customer experience in e-SC also becomes a significant issue for any e-SC providers. [Pg.173]

Beyer, H., Holtzblatt, K. Contextual design defining customer-centered systems. Morgan Kaufmann Publishers Inc, San Francisco (1998)... [Pg.567]

Recycling and Rense Bnsiness Assistance Centers located in state solid-waste or economic-development agencies, these centers provide recycling businesses with customized and targeted assistance. [Pg.544]

The standard requires that when there is a servicing agreement with the customer, the supplier verifies the effectiveness ofang supplier service centers, special-purpose tools, and training of servicing personnel. [Pg.544]

A management approach of an organization centered on quality, based on the participation of all its members, and aiming at longterm success through customer satisfaction and benefits to all members of the organization and to society (ISO 8402). [Pg.565]

As the result of a mix-up at a distribution center, two tank track drivers received each other s papers. One of the trucks carried a load of sodium chlorite solution, and the other carried epichlorohydrin. The chlorite truck went to the customer who was expecting epichlorohydrin and was off-loaded into a tank that already contained some epichlorohydrin. The result was an explosion and a serious fire fumes and smoke led to the closure of the bridges over the Severn Estuary. UK [12, 13]. [Pg.269]

Lighting Research Center. (1997). Sacramento Municipal Utility District Customer Service Center, Saciamento, California. DELTA Portfolio, 2(2). Troy, NY Rensselaer Polytechnic Institute. [Pg.719]

DuPont HCFC-123, Properties, Use, Storage and Handling, DuPont Chemicals, Fluorochemicals Customer Service Center, Wilmington, DE, Bui. P-123, (1993). [Pg.366]

Aerospace center of excellence The SDRC Aerospace Center of Excellence, based in SDRC s San Diego, California facility includes over 30 engineers with expertise in aerospace product development methods. The Center offers customers a process for enabling significant gains in efficiency, productivity, reliability, and overall quality in their product development operations. [Pg.608]

Nypro Institute . Nypro Institute is the corporate university of Nypro Inc., providing educational opportunities to employees, customers, and the general public. Nypro Institute s headquarters are located in Clinton, Massachusetts, and feature a state-of-the-sdence computer laboratory, a training resource library, and individual multimedia learning centers. [Pg.627]

Another approach is the use of facsimile (fax) transmission to a dedicated computer equipped with software such Teleform software that can be customized to fit the needs of the clinical trial. Scannable forms are designed with specialized software and distributed to the participating sites to complete. SCs are equipped with fax machines to fax the completed forms to the central location. Advantages of this technology include the speed at which forms can be sent to a coordinating center and the fact that fax communications are very much standardized. Its drawbacks include the discipline required in form development and transmission. [Pg.613]

Flaving had over 150 years of technical development behind them, lead-acid batteries can be custom-tailored to specific applications, such as those requiring deep discharge cycles (e.g., where the batteries are used as the sole power source for electrical equipment) and for battery backup uses such as in large uninterruptible power supply systems in data centers. Moreover, lead-acid cells not only have low internal resistance but also experience no memory effect as do some more exotic cell designs, such as NiCads. This enables these cells to produce enormous currents and have a moderately long, predictable life.1... [Pg.1313]

Alternately, consumer products could be shipped en masse to distribution centers located near the population centers. From here they would be shipped by truck to individual customers. This type of facility has sales advantages. The retailer can be guaranteed that his order will be delivered within 24 hours after its receipt. This allows him to provide excellent customer service with a small warehouse. These centers could receive bulk quantities, but then each one would have to package the product. This would mean a duplication of packaging facilities. [Pg.27]

FTIR spectra were collected with a Nicolet 740 spectrometer and a custom built in situ gas flow cell. The spectrometer was equipped with a MCT-B detector cooled by liquid nitrogen. Approximately 15 mg of the MgO catalyst sample was pressed into a self-supported disc and placed in a sample holder located at the center of the cell. The temperature in the cell was measured with a thermocouple placed close to the catalyst sample. Transmission spectra were collected in a single beam mode with a resolution of 2 cm 1. Prior to introduction... [Pg.390]

HyClone is a supplier of cell culture and bioprocessing systems, which also offers customized work to configure particular applications. Services address activities, research, and production. Business is centered on culturing media, and consequently support is offer for the development of a given formulation. HyClone supplies FBS and other sera for cell culture, serum-free and protein-free media, etc. [Pg.267]


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See also in sourсe #XX -- [ Pg.152 ]




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