Customer identifying

In the company Sales system (see Figure 10.26), the link from Customer to Account is not held in one component. The Accounts system doesn t have a notion of Customer. But we can decide to use reference fields to cross-link them as foreign keys. Within each component, the CID (customer identifier) attributes uniquely identify one Person, Customer, and Account. The CID type itself is understood by all the components (and may be just a... 

Identify and study customers Identify and smdy technology, XX ... 

Market development is another marketing function known by many names in many companies. I view it as that department which contacts the prospective customers identified by market research or other source data. They attempt to sample material for part evaluation, in the case of established products, or to arrange to build prototypes in the case of new products. 

Output Whet is the final product, service, or solution provided to the customer Identify the specific item that is provided to a specific customer. 

One of the greater gaps found in organizations attempting to become more customer focused is the lack of attention to the internal customer. A good example of an internal customer orientation is provided by the Haworth Company, an office systems manufacturer. Their quality-improvement program revolved around the internal customer. Each work unit identified all its internal customers. They prioritized these customers, identified key work output in measurable terms, set standards, and mea-... 

Customers identify the key target setpoints for the products they require. In-house engineers identify other process variables, such as temperatures, flows, levels, and pressures, that support the ability of the process to produce the desired products. 

Survey the customers. Identify what the measure is that customers need to have communicated. 

In order to estabUsh this type of service, the maintenance management should meet often with their outside suppHer as weU as with their iaside customers to benefit the end user the external customers. During these meetings the foUowiag steps should be taken to assure nonstop quahty Hsten to the customers, work with customers to clarify expectations, identify measurable iadicators, exceed expectations, deUver products and services when customers need them, keep promises, design for ease of use, constandy improve, focus improvements on areas related to customer expectations, and respond quickly (5). 

It is axiomatic that sales analysis depends on detailed records of sales of a specific chemical to a specific company. Paramount to the success of such studies is the existence of data recorded on a systematic and continuous basis. It follows that these studies are done best by an ia-house staff on products already produced by the company. However, on occasion, a product new to the company can be studied by the ia-house group with the assistance of their field sales force. For example, a producer of polypropylene could use its people to secure data on the consumption of other thermoplastics by their customers. Such an exercise might identify opportunities for a new producer, but a more detailed marketing research study would probably be done before entry iato the new product area was made. 

Research nd Development. Eor commodity chemicals, emphasis is on the improvement of plant operation and reduction of production costs. Eor specialty chemicals, emphasis is on assembling a staff capable of quickly identifying and solving a customer problem under the existing plant conditions and operating procedures of the customer. 

Failure Cause. The failure cause is the physical, chemical, electrical, thermal, or other design deficiency which caused the failure. The agent, physical process, or hardware deficiency causing the failure mode must be identified, ie, what caused the failure for each failure mode. There may be more than one cause. Failure Fffect. The failure effect is the local effect on the immediate component/subsystem and the global effect on system performance/operation. In commercial products, the effect on the customer, ie, the global effect, must be addressed. 

Microscopists in every technical field use the microscope to characterize, compare, and identify a wide variety of substances, eg, protozoa, bacteria, vimses, and plant and animal tissue, as well as minerals, building materials, ceramics, metals, abrasives, pigments, foods, dmgs, explosives, fibers, hairs, and even single atoms. In addition, microscopists help to solve production and process problems, control quaUty, and handle trouble-shooting problems and customer complaints. Microscopists also do basic research in instmmentation, new techniques, specimen preparation, and appHcations of microscopy. The areas of appHcation include forensic trace evidence, contamination analysis, art conservation and authentication, and asbestos control, among others. 

The quahty manual should be organized to faciUtate referral to the quahty system standard. It should be brief and refer to other documentation for more detail. The manual should be under document control, ie, each page is uniquely identified as to date or revision number and its preparer. It is common practice to offer customers a copy of the manual upon request, ie, the manual should not be proprietary. 

QA should audit at least the most important suppHers. This type of review often results in the exchange of ideas for improvement to quaUty systems of both the suppHer and the customer. Sometimes such an audit also identifies a suppHer having a serious deficiency. 

The value of presenting original work, whether curiosity-driven or appHed, should not be overlooked. A great many technical service professionals have extraordinary expertise in some areas of substantial specialization. It is not often straightforward to identify persons with such expertise in a given area. Presentation of a paper or conducting a seminar ia one s field of expertise can provide a critical link in the search process customers use to seek assistance on technical issues. 

Trade specifications for the chlorobenzenes are subject to modification by agreement with the customer of each producer s standards. AH of the chlorobenzenes show readily separated and identifiable peaks by glc. This method is used exclusively for plant, quaUty control, and for sales specifications. 

Two main benefits accrue from a systems approach to materials handling and packaging. First, a trade-off of investment and operating costs is made possible nigher costs in some parts of a system become permissible in return for much lower costs in other parts. The net result is usually the lowest overall cost. If this is not the case, the reasons for incurring the higher costs can be identified and justified. The second benefit is that customers are not offended by ill-conceived packages, delivery vehicles, or product characteristics. 

TLis information is taken from CFR 49, issue of October 1, 1992. Tbe table is intended to be illustrative of tbe use of CFR 49. It sbould not be used as tbe basis for cboosing a drum or other type package. Eacb package and product requires specific analysis to identify tbe container wbicb meets customer needs and compbes fully witb U.S. DOT and UN regulations. 

Failure costs - Internal failure costs are essentially the cost of failures identified and rectified before the final product gets to the external customer, such as rework, scrap, design changes. External failure costs include product recall, warranty and product liability claims. 

Marketing identify I customer need and express this in their terms-the marketing brief... 

Substances intended solely for scientific research and development in quantities less than 100 kg per year. Substances placed on the market for process-orientated research and development with a limited number of customers registered with die notifier. The aim of die notification systems is to identify possible risks posed to people and the environment from placing new substances on the market. A notification comprises data on the chemical identity of the substance an estimate of the quantity of the substance to be placed on the EC market details of the functions and uses of the substance Table 14.12 Notification bands ... 

The preparation of a matrix and the subsequent evaluation of the hazards identified can lead to a qualitative judgment of process risk and to the identification of available pathways to reduce that risk. Software is available to assist in making and maintaining interactionlike matrices. One example is a database shell called CHEMPAT (AIChE, 1995). When CHEMPAT is customized by the user, a compatibility chart is produced based on user-supplied chemical information. 

Ascertain the requirements of laws, regulations, and standards related to legislation, processes, and equipment, and compare them with customer needs, f course, before this step, needs of the end user—for example, economical boundary conditions—are identified. At this stage the tentative target levels have also been selected. 

---