Front office

As I entered the parking lot, I could see that the lights in the front office were on. Ever dependable Carl was almost always there ahead of me. I decided to put Paul s notes in my briefcase and read them later... 

Property Line All process units and auxiliary buildings, except the front office and the guard house, must be at least 30 ft. from the property line. 

SIGN HUNG BY DOUG TOMPKINS IN THE NEWLY OPENED FRONT OFFICE OF HIS PRIVATE PUMALIN PARK IN CHILE... 

Because of its huge growth potential, the CRM market is very dynamic, with a stream of new entrants and the expansion of current CRM vendors tools. With respect to ERP packages, the trend is toward the eventual blending of ERP with CRM modules. This will occur as the major ERP vendors continue to turn their focus toward e-business. It is expected that this new amalgam of front-office with back-office applications will lead to a seamless new set of IS development tools called e-business suites (Goldbaum 1999). 

Optimized support for front-office staff (i.e., those employees in direct contact with the customers). 

The business front office or salesperson deals directly with a customer—on a direct one-to-one relationship. The virtual service encounter should encapsulate Web browser technologies eapable of delivering necessary information and other service-related documents to the business front office or salesperson which may then be relayed to the customer. 

Similar to partnerships, information systems requirements will spring from many sources. We define the supply chain in terms of both physical movement and information movement. That information might be back-office transaction data or, increasingly, front-office market and sales applications and shop floor decision support. 

CRM Customer Relationship Management. CRM aligns business processes with customer strategies to build customer loyalty and increase profits over time. (Quoted from Rigby, Darrell K., Reichheld, Frederick F., and Schefter, Phil, Avoid the four perils of CRM, Harvard Business Review, Febmary 2002, pp. 101-109 ) Computer applications that deal with the front-office interface between the company and its customers. 

The sharp end and the blunt end describe how expertise is applied, and how error or accident is experienced, at different levels in the organization. The sharp end is where providers and patients interact, and it is the place where system failures will appear. The blunt end is where the table is set for encounters at the sharp end. Here, governance and management make decisions involving policy, production expectations, and resource allocation. Leaders need to close the distance between front office and front line by understanding the complexity of technical work in health care and anticipating the effects of their decisions on the technical work and on those who perform it. 

We used to think that creating safety for patients was the sole responsibility of those who deliver patient care. We now know that the creation of safety for patients must also include systemic design and decision making from boardroom to front office to point of care, and that an activated patient and family create a greater safety net. 

As with MRP and MRPII, there is no universal set of ERP functions. However, the fundamental characteristics of current ERP systems are i) it is packaged software which integrates the majority of a business processes, ii) it uses a data warehouse that allows real time access, and iii) it processes many of the firm s transactions and integrates them with planning. A typical ERP system contains three layers the production layer which consists mainly of manufacturing, the back-office layer which includes such core functions as human resource management and accounting, and the front-office layer which com-... 

The role of CRM is to manage the customer relationship from inquiry to sales and servicing and returns. CRM is typically divided into front-office applications (including sales force automation and customer profiling) and back-office applications (including call center management and service and repair). 

I found out that a high school intern was carrying a stack of papers down some stairs in the front office area. She slipped, fell and broke her ankle. After this accounting, all the ladies were in a stir. Bless her heart — that young lady played volleyball and she missed her season. They even began planning a bake sale for her, as southern women tend to do. 

We work out in the plant where there are real dangers, she was up in the front office. ... 

Preventing doors from being easily accessed by unauthorized persons is critical for access control. If cafeteria vendors enter or deliveries take place without checking in using the usual front-desk procedure, then the access point must be controlled properly by staff in the area in question. The door should have an intercom-style voice or audible system for the driver to request access. The staff person should have a method to visually identify the vendor before granting entrance. The request should match expected or scheduled delivery times. If not, the driver should check in at the front office. 

Tornado reaction is also a topic that must be covered. The emergency response plan must list the evacuation points, document drills, and determine when shelter will be sought and how the school will be alerted to an advisory. Usually, a weather alert radio will be in the front office and in another redundant location to ensure that someone will be within sensory presence of the radio. School computers can also have homepages connected to a local airport or weather site for up-to-date information. 

You are the new principal for an elementary school in a small community. Last year, a nearby bank had been robbed in the early morning. A snspect entered the school building posing as a parent in attempt to avoid police. He was not armed at the time he came into the front office. He sat in a chair waiting for someone to assist him. An officer who came to the school to inform the principal saw the snspect and apprehended him without incident. However, the incident painted the school as ill prepared for handling emergency issues. Part of the reason for the dismissal of the previous principal was this incident. 

River Front Office Center 1101 South Front Street, 4th Floor Harrisburg PA 17104... 

ERP is largely known as a "back office" transaction processing application. This has left a vacuum in the "front office." The front office covers the activities that bring the business into contact with customers. This category, while certainly important to the supply chain, is not included in lists like those produced by CEM, which focuses on distribution-related applications. Eike other categories, CRM suppliers are building bolt-on links with back office ERP systems. 

Customer Relationship Management Systems. Computer applications that deal with the "front office" interface between the company and its customers. Chapter 22... 

A 93 percent front office research time reduction... 

And the stories go on and on in all areas of industry, including manufacturing, service, maintenance, logistics, and the front office. 

Time has become a key success measure in business, often even more so than many of the other measures of performance. For example, in marketing, time to market is a measure of how quickly a new product becomes available to the customer and will often determine the success or failure of the product. Time to market is one of many cycle time measures that we use in management. Cycle time is the measure of a business cycle, from the start of the cycle to its conclusions. The term is used to refer to activities in production, like the total time required to produce a product or the production cycle time. It is also used in the front office to determine the total time required to process an order, which is the order processing cycle time. From a financial perspective we find terms like cash-to-cash cycle time where we determine the amount of time a company takes to recover its financial investment. From a management perspective, cycle time is used to evaluate performance in all aspects of a business. 

The 5S methodology, as described in Hiroyuki Hirano s 5 Pillars of the Visual Workplace, is the foundation for making company wide improvements in both the production facility and the front office, so that the just-in-time production strategy of inventory management can be implemented. 

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