Virtual service

Figure 2. The virtual service value network framework (Source Hamilton, 2004a)...

The business-customer encounter now defined as a key to delivering individually required services to the individual customer may be further modeled by considering the information blocks contributing to actual encounter. Three main service dimensional blocks exist within the virtual service value encounter. These are the business-related upstream strategie dimensions, the performance encounter dimensions, and the downstream customer-demanded value dimensions. Each block comes under the influenee of the fourth block— the external environment. This model is displayed as Figure 3. 

The strategy ofthe business has avital connection to the virtual service encounter. If the strategy is one of low service integration, then the business will not be delivering high levels of value-added service, but rather will deliver more standard service offerings. 

The third strategy (service demand chain integration) further ties the virtual service business with customer-generated requests, delivering a... 

The virtual service customers reside within two categories— the internalbusiness-to-business customer category, and the end-user external business customer category (using the business service offering to add value to its operation). 

The business front office or salesperson deals directly with a customer—on a direct one-to-one relationship. The virtual service encounter should encapsulate Web browser technologies eapable of delivering necessary information and other service-related documents to the business front office or salesperson which may then be relayed to the customer. 

The virtual service value network model discussed above may now be constructed into an operational model for the pharmacy industry. We use the Australian pharmacy industry for the discussion below. 

Fourth, virtual service centers that use the internet and remote sensing devices are enhancing the utilization of medical personnel. 

Carbon steel heat exchangers, cast iron water boxes, screens, pump components, service water system piping, standpipes, fire protection systems, galvanized steel, engine components, and virtually all non-stainless ferrous components are subject to significant corrosion in oxygenated water. 

Information on load distributions was virtually non-existent until quite recently although much of it is very rudimentary, probably because collecting data is very expensive, the measuring transducers being difficult to install on the test product or prototype (Carter, 1997). It has been cited that at least one prototype is required to make a reliability evaluation (Fajdiga et al., 1996), and this must surely be to understand the loads that could be experienced in service as close as possible. 

Virtually all design parameters such as tolerances, material properties and service loads exhibit some statistical variability and uncertainty that influence the adequacy of the design. A key requirement in the probabilistic approach is detailed knowledge... 

The shell-and-tube exchanger is by far the most common type of heat exchanger used in production operations. It can be applied to liquid/liquid, liquid/vapor, or vapor/vapor heat transfer services. The TEMA standards dcTine the design requirements for virtually all ranges of temperature and pressure that would be encountered in an oil or gas production facility. 

DUPLEX Disks extend corrosion resistance to highly oxidizing agents, halogens except free fluorine, and virtually all other corrosives. A sheet of PIPE is used as a barrier on the service side of the disk. See page 12. Additionally, these disks are processed to accommodate temperatures to 392E without insulation. 

It has been shown that chromium is virtually unattacked by the CASS test solution Nickel, on the other hand, is corroded at a substantial rate (about 0-072mm/y), the presence of the copper ions tending to maintain the nickel in an active state . Thus, in the CASS test (and in the Corrodkote test as well) accelerated galvanic corrosion of the nickel occurs at any discontinuities in the chromium layer. Good correlation between the results of the CASS test and the performance of plated parts in service has been reported . 

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