Dissatisfaction

There are important economic consequences of a process being out of control for example, product waste and customer dissatisfaction. Hence, statistical process control does provide a way to continuously monitor process performance and improve product quahty. A typic process may go out of control due to several reasons, including... 

We have seen that physical chemistry evolved from a deep dissatisfaction in the minds of a few pioneers with the current state of chemistry as a whole one could say that its emergence was research-driven and spread across the world by hordes of new Ph.Ds. Chemical engineering was driven by industrial needs and the corresponding changes that were required in undergraduate education. Polymer science started from a wish to understand certain natural products and moved by... 

Combination metallic and nonmetallic cloths consist of metallic wires and weak cloth or asbestos threads. There are some difficulties in weaving when attempting to maintain uniformity between wires and the cloth, and considerable dissatisfaction has been experienced with such construction. While cotton weaves well with the asbestos, the cotton fibers destroy the fabric s resistance to heat and corrosion. Its use is, therefore, quite limited, despite its resistance to high temperatures, acids and mildew. 

Aside from the general thermal state of the body, a person may find the thermal environment unacceptable if local influences on the body from asymmetric temperature radiation, draft, vertical air temperature differences, or contact with hot or cold surfaces (floors, machinery, tools, etc.) are experienced. The data for local thermal discomfort is mainly based on studies of people under low activity levels (1.2 met). For higher activities it can be expected that people are less sensitive to local thermal discomfort. The relations between dissatisfaction and local discomfort parameters are found in CR 1752. 

Thermal comfort is defined as the condition of mind that expresses satisfaction with the thermal environment. Dissatisfaction may be caused by thermal discomfort of the body as a whole as expressed with the PMV and PPD indices, or it may be caused by unwanted cooling (or heating) of a particular part of the body. Due to individual differences, it is impossible to specify a thermal environment that will satisfy everybody. There will always be a percentage of dissatisfied occupants, but it is possible to specify an environment predicted to be acceptable by a certain percentage of the occupants. 

Can clothing be adjusted to correct thermal dissatisfaction problems ... 

Floor temperature dissatisfaction risk The degree of dissatisfaction experienced by occupants in a space due to the floor surface temperature. 

Most ISO 9000 registered organizations claim to provide quality products and services, so why should there be so many dissatisfied customers when there are over 270,000 organizations in the world certified to ISO 9001, 9002, or 9003 One of the principal requirements in the standard is for the supplier to establish a quality system as a means of ensuring that product or service meet specified requirements. If an organization s products or services do not meet specified requirements then clearly the system has failed, but the failure is no fault of the standard - it is a fault of the way the standard has been applied and interpreted both by the organizations themselves and by the auditors who determine conformity. If the specified requirements are less than those of the customers, it is inevitable that products will bring dissatisfaction. This realization has, in the case of the automotive industry, led to two distinct needs ... 

To determine trends in customer satisfaction and dissatisfaction you will need to make regular surveys and plot the results, preferably by particular attributes or variables. The factors will need to include quality characteristics of the product or service as well as delivery performance and price. The surveys could be linked to your improvement programs so that following a change, and allowing sufficient time for the effect to be observed by the customer, customer feedback data could be secured to indicate the effect of the improvement. 

Gustomer dissatisfaction will be noticeable from the number and nature of customer complaints collected and analyzed as part of your corrective action procedures (see Part 2 Ghapter 14). This data provides objective documentation or evidence and again can be reduced to indices to indicate trends. 

How do you determine customer satisfaction and dissatisfaction and where is it recorded ... 

Policies enable managers to control events in advance. Before the action begins, people know the rules and so are more likely to produce the right results first time. Without policies, one is forced to control events in arrears, after something has happened to cause dissatisfaction. Alternatively, one has to be on the scene of the event to respond as soon as the situation approaches the limits. This is a costly use of managers time. 

Customer complaints are any reports of dissatisfaction from the customer whether written by the customer or recorded from a telephone conversation. 

Acceptable indoor air quality (lAQ) is defined as air in which there are no known contaminants at harmful concentrations as determined by cognizant authorities and with which a substantial majority (80%) of the people exposed do not express dissatisfaction (ASHRAE, 1989). Some of these indoor air contaminants are particulates, vapors, and gases that may be generated by occupants and their activities, building materials, furniture, equipment and appliances present in indoor space, operations and main-... 

In addition to the direct operating quality costs, the indirect quality costs and their effect on the total cost curve must be considered. Indirect quality costs can be divided into three categories customer-incurred quality costs, customer-dissatisfaction quality costs, and loss-of-reputation costs. These... 

There must be dissatisfaction with the existing conceptions. Scientists and students are unlikely to make major changes in their concepts until they believe that less radical changes will not work. Thus, before an accommodation can occur it is reasonable to suppose that individuals must have collected a store of unsolved puzzles or anomalies and lost faith in the ability of their current concepts to solve these problems. 

In a survey [68] of the use of 93 neural computing applications in 75 UK companies covering all business sectors, the major benefits identified were improved quality, improved response times, and increased productivity. Eighty-four percent of users were satisfied or very satisfied with their systems, with only three percent expressing dissatisfaction. Business benefits specifically for the domain of product formulation (albeit for nonpharmaceuticals) have been given as [15]... 

Unfortunately, these rather basic errors are distressingly common, yet cause much unnecessary dissatisfaction. No printer is perfect, and relying on catalog data can result in the publication of incorrect data in a paper. This occurred, e.g. in 1994 when data was taken from an out-of-date NIST catalog, rather than the appropriate certificate. Published in the Journal of Analytical Atomic Spectroscopy, the paper by Soares et al. (1994) cited a certified value for Cr in NIST SRM 1548, when consultation of the Certificate would have shown that for several technical reasons the element value reported could not be certified. 

Considerations of cultural aspects can offer an alternative framework in which various aspects that may influence the effects of treatment can be identified. With regard to how the patient responds to therapy, some of the arguments used to justify the lack of efficacy of certain treatments for mental disorders have included the elements such as the patient s dissatisfaction, unequal access to medical care or the high costs of such treatments (Wight, Botticello Aneshensel, 2006 Aneshensel Phelan, 1999). However, in order to understand this lack of efficacy it is necessary to take into account explanations that derive from, for example, anthropological and transcultural research. 

Health maintenance organizations are the most restrictive type of managed care organization, and consumer dissatisfaction with restricted choice in HMOs likely was a significant factor in the growth of point of service (POS) plans. POS plans sometimes are referred to as open-ended HMOs. Like HMOs, enrollees typically select a primary care provider and pay no fee or a small copayment to see participating providers. POS plans differ from HMOs in that patients can receive coverage from physicians outside the network. However, patients pay more for care received from physicians outside the network and often must pay the full... 

Hartville s upper management is largely unaware of the dissatisfaction of employees. There is evidence that middle management withholds vital information leading to upper management s underestimation of the severity of employee discontent. 

The huge advances made in molecular biology since the late 1980s have provided the possibility of approaches to evaluating chemicals and potential drugs for carcinogenic potential in approaches which are different, less expensive and which take a shorter period of time than traditional long-term bioassays. This work has also been stimulated by dissatisfaction with the performance of traditional test systems. 

---