Promises to customers

Transportation Failures to make the time/quantity/quality promises to customers... 

In order to estabUsh this type of service, the maintenance management should meet often with their outside suppHer as weU as with their iaside customers to benefit the end user the external customers. During these meetings the foUowiag steps should be taken to assure nonstop quahty Hsten to the customers, work with customers to clarify expectations, identify measurable iadicators, exceed expectations, deUver products and services when customers need them, keep promises, design for ease of use, constandy improve, focus improvements on areas related to customer expectations, and respond quickly (5). 

Don t make promises to your customer that your staff will not be able to honor. 

The methods developed for the synthesis of ordered mesoporous carbons are simple and cost-efricient, and the pore size can be tailored. The synthesis process can be scaled up for production in bulk quantities. Recent works on the synthesis of mesoporous silicas brought about much improvement in the cost-efficient and custom-tailored synthesis of the templates [18]. The discovery of new mesoporous silicas is also expected to provide additional promising templates for the synthesis of new mesoporous carbons. The resulting high-surface-area materials with uniform pores promise to be suitable as... 

The second focus of this chapter will be on high-throughput techniques for the assessment of product quality. These techniques—NIR analysis, fiberoptic dissolution, robotics, and flow injection analysis (FIA)—promise to allow the analyst more time for problem solving, invention, and interaction with the analytical department s multiple customers. 

Pseudocommodities are differentiated products produced in large quantities. They are not characterized simply by composition specification, inasmuch as manufacturer promise to meet an in-use performance specification for each customer. Synthetic fibers, resins and plastics, elastomers, and carbon blacks are good examples of pseudocommodities. 

XML is becoming increasingly more important as a mechanism to exchange data between applications15. Because many types of bioinformatics analyses require iterative application of tools in a pipeline, a mechanism to transfer information between stages of a pipeline is required. In the past these were often proprietary formats, and it was necessary to write specialized tools to transform the output of one tool into the input of the next. XML and the use of style sheets to drive transformations promises to at least make the parsing and transformation of data metadata driven as opposed to customized for each new application pipeline. 

The ultimate success of maintenance planning and scheduling will be determined by whether or not the customer is satisfied. All preliminary work to develop a plan and coordinate the scheduled repairs is wasted if execution of the schedule does not occur as promised. The customer (operations) will determine the true success of the planning process. The entire maintenance workforce must understand their service role to operations. As a formal planning process is implemented, an increased focus on customer service must be established. Operations will expect better service and maintenance must commit to providing it. 

The foundation of business is built on bricks. Manufacturing plants, warehouses, and sales operations centers are built to deliver on a brand promise. Each is run by people. Collectively, their effectiveness can make or break a company s ability to fulfill customer promises. To drive success, these processes need to be synchronized. They need to be carefully architected and adapted to meet strategy. The design has changed over time as business complexity increased. 

Shaw Industries has an environmental guarantee program, promising to collecL transport, and recycle any carpet tile made with their EcoWorx backing, at no cost to the customer. The company will recycle the material into new carpet. The company was awarded the Presidential Green Chemistry Challenge Award for development of that carpet tile as well as the Most Iimovative Product Award at NeoCon. Shaw also manufactures Eco Solu-... 

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