Interviews, assessment

Sales reports Service reports Questionnaires Interviews Assess perceived viability of product or system. Assess typical problems and impact of solutions attempted. Query large number of customers and users regarding experiences with product. In-depth querying of small number of customers and users regarding experiences with product. The ultimate, bottom-line measure of success. Associate problems with customers and users and enable follow-up. Large population can be inexpensively queried. Face-to-face contact allows in-depth and candid interchange. Information on lack of sales due to problems is likely to be too late to help. May be too late for major problems and may not explain cause. Low return rates and shallow nature of responses. Difficulty of gaining access, as well as time required to schedule and conduct. 

Observation Accidents Surveys Measurement Inspections Interviews Assessment JHA Records Incidents Maintenance Reports... 

An individually administered self-completed questionnaire was used to ascertain the child s use of solvents during the interval between the initial and follow-up assessments. This was preferred to an interview assessment because, as explained above, the follow-up assessments were not conducted blind , and it was felt that it would be difficult to avoid bias in the degree of thoroughness with which the children were questioned if the examiner was aware of the child s prior history of solvent abuse. The questionnaire was administered at the end of the assessment after all of the psychological tests had been done. It included questions about the use of cigarettes, alcohol and solvents during the interval between the initial and follow-up assessments, and the use of cannabis, amphetamines, cocaine, heroin and any other drugs at any time in the past. 

Assessment Phase The assessment phase aims to collect data needed to identify and analyze pollution-prevention opportunities. Assessment of the facility s waste-reduction needs includes the examination of hazardous waste streams, process operations, and the identification of techniques that often promise the reduction of waste generation. Information is often derived from obsei vations made during a facihty walk-through, interviews with employees (e.g., operators, line workers), and review of site or regulatory records. One professional organization suggests the following information sources be reviewed, as available (Ref. 7) ... 

Some of the candidate tollers practices, records and documents can not be assessed using only a questionnaire form. A site visit to one or more of the short-listed candidate tollers is usually indicated. This is especially helpful if an unfamiliar toller is competing against a toller that is currently being used. Candidate tollers can use the information in this section to prepare for a site interview when one is requested. 

EPRI NP-5664 is a study based on interviews of personnel at 10 utilities and 15 NRC personnel regarding the usefulness of PSA (they use the term PRA - probabilistic risk assessment). The general utility motivation for using PSA is to demonstrate an acceptably low level of risk to the NRC. Some utilities applied PSA to individual systems, functions, or issues. These smaller [ir(>grams served to train a PSA cadre and introduce PSA to other utility personnel and management. 

Assessment results reflect the method selected. Any assessment you conduct will involve sampling of documentation and interviews with the people involved in program development and implementation. The scope and depth of your fact-finding and verification efforts will determine how detailed an Implementation plan can be developed. 

Regardless of which assessment method you choose, assessors and auditors should take detailed notes using a common format to help capture maximum information in a consistent manner. Forms for questionnaires, topical outlines, and audit protocols (as shown in the exhibits) can perform double duty by providing interviewers with a format for notes as well as reporting. 

Encourage auditors and assessors to review and organize their notes as soon as possible after completing an interview or site visit. It s easy to lose track of insights and observations if too much time elapses, particulady when an assessment involves multiple sites. 

The preadministration assessments of the outpatient are basically die same as diose for the hospitalized patient. The nurse obtains a complete medical history and a history of die symptoms of the depression from die patient, a family member, or die patient s hospital records. During die initial interview, die nurse observes die patient for symptoms of depression and die potential for suicide The initial physical assessment also should include the patient s vital signs and weight. 

A simple, locally organized assessment process, including assessment activities and a further interview. 

Interviews and/or questiormaires to identify the areas in which training is needed using this method, you can assess deficits in knowledge, skill and attitude. 

Roffman RA, Barnhart R Assessing need for marijuana dependence treatment through an anonymous telephone interview. Int J Addict 22 639-631, 1987 Russo EB Clinical endocannabinoid deficiency (CECD) can this concept explain therapeutic benefits of cannabis in migraine, fibromyalgia, irritable bowel syndrome and other treatment-resistant conditions Neuro Endocrinol Lett 25(1-2) 31—39, 2004... 

Given that cognitive and behavioral disturbances are commonly associated with inhalant use disorders, diagnostic assessment of individuals with such disorders is probably best done by using a standardized interview schedule, such as the Composite International Diagnostic Interview (CIDl) (Robins et... 

Interview the patient to assess complementary or alternative medication use. Counsel appropriately based on indications and drug interactions. 

Evaluate the patient s medical record and medication history, and conduct a patient interview to assess for the presence of drug allergies, adverse drug reactions, and drug interactions. 

Children Pain interviews may be conducted with children as young as 3 or 4 years of age however, communication may be limited by vocabulary.34 Terms familiar to children such as hurt, owie, or boo boo may be used to describe pain. The VAS is best used with children older than 7 years of age. Other scales based on numbers of objects (e.g., poker chips), increasing color intensity, or faces of pain may be helpful for children between 4 and 7 years of age. In children younger than 3 to 4 years of age, behavioral or physiologic measures, such as pulse or respiratory rate, may be more appropriate. Pain assessment in newborns and infants relies on behavioral observation for such clues as vocalizations (crying and fussing), facial expressions,... 

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