Human resources quality system

Many benefits can be obtained from the successfiil implementation and operation of a CIM system in a manufacturing company. The benefits can be classified into three kinds techniceil, management, and human resources quality. 

Where a supplier has a quality system that covers the whole business, the audit plan must not include elements that are not implemented for automotive customer needs e.g. elements of Human Resources, Accounting, Finance, IT, Legal, Marketing, Sales, Public Relations may not serve automotive customers needs but company needs. 

The term resource is often used to imply only human resources when there are in fact other types of resources. The standard is not specific although resources would normally include time, manpower, machines, materials, finance, plant, facilities in fact, any means available to the supplier for implementing the quality system. So when ISO 9001 requires that you provide adequate resources it requires that you provide all the human, finance, and material resources necessary to implement your quality system, including the allocation of sufficient time. 

Now that the management is committed to quality and organized to put the system in place, there is the need to provide the necessary resources including human resource, infrastructure, work environment, information and, of course, financial resources. 

The organization of planned human resources plays an important role in the effectiveness of the quality system. The records of human resource development are documented and maintained. 

Indeed, sustainability will be one of the main drivers for innovation in order to allow the technical industries to care for the well-being of consumers in a safe and healthy environment (Hofer and Bigorra, 2007). In this particular context, sustainability is defined as the design of human and industrial systems to ensure that humankind s use of natural resources and cycles does not lead to a diminished quality of life owing to either losses in future economic opportunities or adverse impacts on social conditions, human health, and the environment (Thomas, 2003). These requirements reflect that social conditions, economic opportunity, and environmental quality are essential if society s development goals are to reconcile with... 

EC-funded research has also been developed through the Joint Research Centre s Multi-annual Work Programme (MAWP), embedded into the EU RTD Framework Programme. Several key actions of the MAWP are directly relevant to water policies, e.g. actions related to chemicals in the aquatic enviromnent, ecological water quality, marine ecosystems, the water quality information system, the European Measurement Infrastructure, and policies and human resources for research. 

Activities to improve quality include the assignment of various people in the oigtmizadon to work on common causes and special causes. The appropriate people to identify specieil causes are usually different than those needed to identify common causes. The same is true of those needed to remove causes. Removal of common causes is the responsibility of management, often with the aid of experts in the process such as engineers, chemists, and systems analysts. Special causes can frequently be handled at a local level by those working in the process, such as supervisors and operators. Without a knowledge of the concepts of common and special causes, it is difficult to allocate human resources efficiently to improve quality. 

Clause 6 of the standard requires the provision of resources needed to maintain the queility management system. These include human resources, requiring the identification of competency needs for personnel, the provision of training to satisfy these needs, eveiluation of the effectiveness of this training, and the maintenance of appropriate records of education, training, and qualifications of all personnel. There is also a requirement for the maintenance of a proper work environment and all facilities needed to provide high-quality products and services. 

Enterprise Resource Planning (ERP) ERP systems are comprised of software programs that tie together all of an enterprise s various functions — such as finance, manufacturing, sales, distribution, procurement, and human resources. This software also provides for the analysis of the data from these areas to plan production, forecast sales, and analyze quality. 

This concept of a generic development system harmonizes the development process over all development facilities and aU product lines, and ensures, that at the end the targets regarding quality, time, and budget can be achieved. This includes not only the classical development part of the activities but also the relevant contribution of production, purchasing, marketing and sales, services, quality management, human resources, and financials. 

In a quality management system resources apply to human resources, financial resources, materials, premises and equipment. 

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