Quality Procedures Work Instructions

Each construction organization shall be responsible for developing a QSP. The Quality System shall include a quality manual, quality policy and objective, structure of organization, documented procedures, work instructions, a quality plan, and document and data control. 

This manual provides references to the organizational structure, responsibilities, procedures, work instructions, and resources that have been established to affect to the company policy and documented quality objectives. 

The product requirements are reviewed before the contract or tender is accepted. Product requirements are defined and communicated to the personnel responsible for the quality production. The unresolved and ambiguous issues are resolved and documented. The changes made in the product specifications are approved before execution of the order. Provisions are made for removing absolute drawings, procedures, work instructions, and specifications from all work areas to ensure that they are correctly authorized versions. Provisions are made for emergency changes necessary to prevent the production of nonconforming material. 

The procedures/work instructions are documented, describing all quality-related activities and authorities (provide details in a separate work instruction manual). 

Quality Management System Validation procedure NSR 5.21, 5.24, A11.2 Policies, procedures, working instructions... 

ISO 9000 is a quality assurance model that is made up of 20 generic quality system requirements or elements and a four-level integrated structure. It works on the premise that quality is achieved through a disciplined approach to documentation, traceability, and management of all company policies, procedures, work instructions, and records. This premise is actualized because ISO 9000... 

Work instructions define the work required in terms of who is to perform it, when it is to commence and to be completed, what standard it has to meet, and any other instructions which constrain the quality, quantity, delivery, and cost of the work required. Work instructions are the product of implementing a control procedure, an operating procedure or a document standard (see further explanation below). 

Appropriate documents are those which are needed to carry out work and a list of 11 such documents is provided in the standard as examples. However, it may not be appropriate to place the quality manual at all locations if it does not contain any operational policies or procedures. The work instructions should specify the documents that are required for the task so that it is then clear that any not specified are not essential. It should not be left to the individual to determine which documents are essential and which are not. 

ISO 9001 permits the absence of procedures where quality will not be adversely affected. However, clause 4.9.2 of ISO/TS 16949 requires job instructions regardless of need. This apparent conflict is resolved by adopting the view that instructions command work to be done - procedures define the sequence of steps to execute the work to be done (see also Part 2 Chapter 2 under What are the differences between procedures and instructions )... 

List the work instructions and standard procedures used in your laboratory that you think contribute to your laboratory s quality management system and should therefore appear in a Quality Manual. 

GR-6.2.2.3 Subcontractor Control. The subcontractor services shall be controlled by the processes of procurement, quality review, and surveillance, including receiving inspection, supported by the proper documentation. The subcontractor shall provide a Quality Control System (manual), documented procedures, and applicable work instructions. The construction organization shall be responsible for approval of all subcontract services. 

Inspection instructions Work instructions Operation sheets Test procedures Operational procedures Quality assurance procedures Formulations Common practices... 

After the authentication, the Secretariat s Office of the Internal Oversight (OIO) then certifies this data. The OPCW Laboratory has a quality system, which has been accredited by the Dutch Accreditation Council (RvA). The accreditation covers the quality system as well as the specific activity of the OCAD process and other processes. The OPCW Laboratory has in place quality documents (standard operating procedures (SOPs) and work instruction) for the OCAD process. 

The OPCW has created the following quality system documents to control the proficiency testing. The documents are Standard Operating Procedure for the Organization of OPCW Proficiency Tests (QDOC/LAB/SOP/PT1), Work Instruction for the Preparation of Test Samples for OPCW Proficiency Tests (QDOC/LAB/WI/PT2), and Work Instruction for the Evaluation of the Results of OPCW Proficiency Tests (QDOC/LAB/WI/PT3). 

Laboratories worldwide have different facilities, instrumentation, personnel, and perhaps differing procedures, which means that each laboratory actually requires its own work instructions. These work instructions have to be included in the quality system documentation of the laboratory. In constructing work instructions, the ROPs can offer consultancy (7). In addition, there are other useful literature available discussing the methods for analysis of CWC-related chemicals and giving examples on how the laboratories have performed in round-robin tests or PTs (8 l4). 

Another extremely important aspect of an effective quality system is documentation. Accurate and full documentation of all activities is required to ensure the integrity of data generated in the laboratory. Standard operating procedures and working instructions should be prepared and used for the laboratory processes, and all such documents should be controlled. Any notes made, calculations, or changes to procedures should be recorded and, if necessary, explained. It is useful to adopt the phrase If you did not write it... 

There should be policies, standard procedures, and work instructions to ensure the quality of test results. 

Yet another way that the audit may be used to satisfy the ISO 9000 intent is to use it to identify the effectiveness and adequacy of the quality system. The former looks to see if the procedure (or manual or work instruction) is effective in accomplishing its objective. Is it user friendly Does it work Whereas the latter evaluates the adequacy of current methods in achieving the stated goals Are all areas covered Are we shipping good product For a detailed discussion on audits, see Ref 5. 

In the endeavor to control standards in the areas of quality, safety, conduct of operations, instrument accuracy, and so on the balance of risk and performance of the mission and project performance can get skewed. Risk for doing work through work packages, procedures, and instructions under a certain set of standards can always change to higher expectations, causing additional funding and effort than estimated to meet the objectives... 

In other words, the result of a project quality plan is adequate project quality documentation. This includes procedures and instructions developed mainly for the given project. It is apparent that in the following subsections, only reference to the project quality plan and its documentation will be made, since the company quality system is beyond the scope of this entry. At the same time, an effort will be made to adapt the general mles in effect mainly for new structures to seismic retrofitting and strengthening of existing buildings and public works. 

The standard requires controlled conditions to include documented procedures defining the manner of production, installation, and servicing where the absence of such instructions would adversely affect quality. The supplementary requirements also require job instructions for all employees having responsibilities for the operation of processes and for these job instructions to be accessible for use at the work station without disruption to the job. 

Don t work to instructions unless provided in the quality system procedures, product specification, production plan or in approved change notices or remedial action instructions or by the nonconformity review board. 

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