Quality is Free

Philip Crosby published his book Quality Is Free in 1979 and caused a lot of raised eyebrows among executives because they always believed the removal of defects was an... 

Philip B. Crosby, Quality is Free The Art of Making Quality Certain, McGraw-Hill Book Co., New York, NY, 1979. 

Crosby, Philip B. Quality is Free New American Library, New York, 1979... 

Crosby, P. B. 1979. Quality Is Free. New York McGraw-Hill. 

Crosby, P. B. (1979), Quality Is Free The Art of Making Quality Certain, McGraw-HiU, New York. Denting, W. (1981), Improvement of Quahty and Produchvity through Action by Management, National Productivity Review, Vol. 1, No. 1, pp. 12-22. 

Philip B. Crosby (1926-2001) was bom in West Virginia. In 1979, he wrote a best-seller book entitled Quality is Free . His other famous books are Quality without Tears and The Art of Getting Your Own Sweet Way . He provided the concept of Zero Defects and Do it right first time. He has suggested 14 steps for quality improvement. These are as follows ... 

Crosby, Phillip B., Quality Is Free, McGraw-Hill Book Company, New York, 1979. 

In Quality Is Free [1], Crosby outlines five points of what the term real quality means, emphasizing the absolutes of quality management. Table 0-1, Comparing Quality to Safety, lists these points. In addition, the authors have related these elements as they would fit into a safety management system. 

Crosby in his book Quality Is Free makes a statement that one author believes is worth repeating to let others think about it. We believe that it puts things in perspective. People are conditioned to believe that error is inevitable. We not only accept error, we anticipate it [1]. It does not bother us to make a few errors, and management plans for these errors to occur. We feel that human beings have a built-in error factor [1]. 

Safety management systems are a parallel process to quality management processes. Frank Bird, one of the pioneers in loss control, advocated using the book Quality is Free (Crosby,... 

Crosby, P. B. (1979). Quality is free The art of making quality certain. (Vol. quality crosby). New York McGraw-Hill. 

Phillip Crosby who wrote Quality is Free (1979), one the most influential books about quality, says The first erroneous assumption is that quality means goodness, or luxury, or shininess, or weight. In the context of professional practice, quality must mean something other than opulence or superiority in kind for the enlightened, progressive, but practical student, young practitioner, or seasoned professional and/or businessperson. This leads to a third definition of quality and one that is used in this book. 

As an aside, note the title of Crosby s book. What does he mean by free He explains free this way Quality is free. It s not a gift, but it is free. What costs are the unquality things—all the aetions that involve not doing jobs right the first time. ... 

Crosby P. Quality is free. New York New American Library, Penguin Putnam Inc 1979. 

Philip Crosby. Crosby coined the phrase quality is free, meaning that the absence or lack of quality is costly to an organization, e.g., in money spent on doing things wrong, over, or inefficiently. Conversely, spending money to improve quality, e.g., to reduce waste or improve efficiency, saves money in the long run. 

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