Right first time

Prevention costs - These are eosts we expeet to ineur to get things right first time, for example quality planning and assuranee, design reviews, tools and teehniques, and training. 

These activities will involve all relevant departments based on the concepts of the Plan, Do, Check, Action Cycle, Right First Time, and that each employee has a role to play in achieving product quality. 

Do allow for designs to fail design verification in your development plans - never assume designs can be produced right first time. 

Costs incurred because failure is possible. The actual cost of producing an entity is the no-failure cost plus the quality costs. The no-failure cost is the cost of doing the right things right first time. The quality costs are the prevention, appraisal, and failure costs. 

The performance standard achieved when every task is performed right first time with no errors being detected downstream. 

An internal customer is a member of the organization, which is part of the process and imderlakes the performance of a specific task. The ""supplier" to this internal customer is again a member of the organization that transfers his/her product or service to the next member of the chain (his/her customer). To do things ""right first time" and on time, and achieve (external) customer satisfaction the internal supphers and internal customers must always work in perfect coordination. 

It has been found that well executed Studies 1 and 2 result in a plant design that is right first time , and reduce the stress and amount of work needed at the HAZOP (Hazard Study 3) stage (see the A brief history of Hazard Studies box-out). 

Few metrics have been collected to demonstrate the benefits of validation. At a fundamental level, however, the good practices invoked by validation shonld ensure computer systems are right first time, every time. Indeed, if the compnter system and its plant are already ahead of schedule, the firm could start production earlier than originally planned, and perhaps earn itself U.S. 2 million per day in additional sales for a top-seUing drug — not an inconsiderable sum ... 

What gets measured gets done. The health of the quality system and the effectiveness of the quality plan need to be monitored. Therefore selecting the right set of quality metrics is important.Traditionally quality costs are broken down into preventive, appraisal, internal failure, and external failure costs. A commonly used indirect measure of internal failure costs is not-right-first time. Cycle time is another useful indirect measure of quality. Process quality can be measured. Processes can be rated on a 1-5 scale where ... 

For each key process there should be a set of metrics. These process metrics could consist of process cost, effectiveness, right-first-time, and customer satisfaction. Examples of metrics for the change control process are ... 

Clinical teams should design database before the trial begins, reduce the amount of data collected, use standardized CRFs and complete the review process on an ongoing basis. The philosophy is do it right, first time at the source. 

This phase-in period allows for better co-ordination of the development technology into the production technology of the detailed product manual. It maintains the skills and expertise of the project team through the difficult learning cycle of the production operators. It enhances GMP and consolidates the process controls necessary to ensure production efficiency combined with making it right first time policies. 

QA (the activities and functions concerned with the attainment of quality). This can take into account the establishment of GLP in the laboratory environment (of research as well as QC), as well as GMP in the production environment. It is concerned with the manufacturing facilities, together with the systems, procedures and disciplines that guarantee that manufacture is right first time. It is equally concerned with the operation of the internal quality assessment systems, which should include efficient self-checking by production of the production process as well as the independent measurement of quality conformance by QC. 

Philip B. Crosby (1926-2001) was bom in West Virginia. In 1979, he wrote a best-seller book entitled Quality is Free . His other famous books are Quality without Tears and The Art of Getting Your Own Sweet Way . He provided the concept of Zero Defects and Do it right first time. He has suggested 14 steps for quality improvement. These are as follows ... 

Park, )., and Shore, J. (2009). Evolution of right-first-time dyeing... 

In addition to the above, another very important factor in the pollution potential from coloration processes is the percent of right first-time dyeings. Corrective measures such as reworks (e.g., redye, stripping) and shade adjustments (e.g., top-ups, adds) are very chemically intensive and have a much lower expectation of success than the first-time dyeing. Every situation is different, but typically batch dyeing operations with 5% or less reworks are considered good. Reworks over 10% are in most cases clearly excessive [3]. 

The probability of right first-time dyeing with acid dyes in very high due to the generally good leveling behavior of these dyes, if properly applied. 

He is an American and probably the most charismatic of all the Gurus and is best known for his concepts—Do It Right First Time and Zero Defects. He has written two books [30,31]. Crosby s approach has received much criticism from other workers, but basically, he believes that people can make mistakes and a company should not assume, from the onset, that people will not do so. Crosby believes that one should create a core of quality specialists within the company with a strong emphasis on the top-down approach (Figure 19.6) and implicitly believes that management is entirely responsible for quality. 

The book Right First Time by Frank Price [32] provides good reading. 

Total Quality Management (TQM) is a way of managing an organization so that every job, every process, is carried out right, first time and every time and affects everyone. Many books have been written on TQM [39-48] and much advice has been delivered by the Gurus, not always in consensus. TQM involves three major components ... 

The systematic way to quality is through prevention in all areas of work (do it right, first time, every time)... 

Adopt the philosophy of zero errors/defects to change the culture to Crosby s Right First Time The awareness should be backed up by facts and figures. Costs of Quality can be used to measure progress as advocated by Juran and Crosby... 

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