Crosby, Philip

Crosby, Philip B. Quality is Free New American Library, New York, 1979... 

Philip Crosby published his book Quality Is Free in 1979 and caused a lot of raised eyebrows among executives because they always believed the removal of defects was an... 

Philip B. Crosby, Quality is Free The Art of Making Quality Certain, McGraw-Hill Book Co., New York, NY, 1979. 

Philip B. Crosby was an internationally known quality expert. He is best known for popularizing the Zero Defects concept and the four absolutes for quality management that originated in the United States at the Martin Marietta Corporation where Crosby worked during the 1960s. 

Philip Crosby used a disciplined and highly structured approach, which is... 

Philip B. Crosby (1926-2001) was bom in West Virginia. In 1979, he wrote a best-seller book entitled Quality is Free . His other famous books are Quality without Tears and The Art of Getting Your Own Sweet Way . He provided the concept of Zero Defects and Do it right first time. He has suggested 14 steps for quality improvement. These are as follows ... 

A strict and specific management standard. Management, including the supervisory staff, does not use vague phrases to explain what it wants. It made the quahty standard very clear Do it the right way from the start. As Philip Crosby said, What standard would you set on how many babies nurses are allowed to drop ... 

Then, based on Philip B. Crosby (1979), to appraise the contribution of maintenance in all its amplitude and, to show it inside and outside the company, it is necessary to translate it to terms of costs, see Fig. 2, that is, considering not only budget but also non quahty costs The knowledge of quality costs helps managers to justify the investment in quality improvement and assists them in monitoring the effectiveness of the efforts made (Dale Plunkett, 1991). 

Zero defects Philip Crosby made this term popular in the late 1970s. The approach is right thing, right time, right place and every time. The assumption is that it is cheaper to do things right the first time. 

More recently Crosbie and Philips [85,86] investigated the toughening effect of several reactive liquid rubbers (carboxyl terminated butadiene-acrylonitrile, vinyl terminated butadiene-acrylonitrile, hydroxyl terminated polyether, polyepichlorohydrin) and an unspecified experimental reactive liquid rubber developed by Scott Bader Ltd. on two different polyester resins a flexibilized isophthalic-neopentyl glycol polyester resin, PVC compatible and an epoxy modified polyester resin, which is preaccelerated. The results of these studies are summarized as follows ... 

Philip Crosby. Crosby coined the phrase quality is free, meaning that the absence or lack of quality is costly to an organization, e.g., in money spent on doing things wrong, over, or inefficiently. Conversely, spending money to improve quality, e.g., to reduce waste or improve efficiency, saves money in the long run. 

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