Customer service objectives

Risk and Reward Sharing 2126 9.3. Customer Service Objectives 2130... 

Among the factors management must consider when establishing a supply chain are market coverage objectives, product characteristics, customer service objectives, and profitabihty (Bowersox et al. 

The logistic function runs the supply chain in terms of customer service objectives under the best economic conditions. This is an exercise calling on planning, coordination and management capabilities. It requires also educative and mediation abilities so as to get all internal and external players singing from the same hymn sheet despite conflicts of interest. This approach is global... 

TOP (Table of Pulls) Units of end product per day used for supply chain planning. The TOP for a product is the agreed-to peak sales level. When the TOP equals the MSR, customer satisfaction is guaranteed. Sometimes a company may lower the TOP below the MSR. This could be a tradeoff between customer service and the cost of inventory. The TOP for an end product is used to plan 3C replenishment to support the customer service objective. 

Customer service objectives Actual level of service Alignment... 

The customer service objective at Evesham is to provide fresh food products on time in full to RDCs according to their delivery windows. The most important alteria is timing. The compromise is for cost. However the reefer supply is now moving from a speciaUst business to a commodity business and thus the cost should be competitive. Thus cost is of medium importance. The specification is also of medium importance. Students may argue that as the customer expects all deUveries in right quantity in controlled temperature the specification should be of high importance, but the quality of product is the primary responsibility of the farmers. 

The possibility of customization is the principal scientific advantage of the system. The microarray design, layout, and format are specific for each scientist s needs and objectives. The Design-on-Demand service offer by CombiMatrix try to cover this versatility. The researcher, though would define his experimental strategy with CombiMatrix support. Available libraries include eukaryotic, microbial, and viral genomes. Direct customer services are also offered. 

Most of the authors except Chopra/Meindl share the objective to minimize costs in the inter-company supply chain between companies with given demand and customer service level. Chopra/Meindl support the objective of value maximization, where it is later proposed to distinguish this objective with the term value chain management... 

Supply chain networks Simultaneous maximization of (1) participants expected profits, (2) average safe inventory level (for plants, distribution centers and retailers), (3) average customer service levels (for retailers), (4) robustness of selected objectives to demand uncertainties and fair profit distribution. A two-phase fuzzy decisionmaking method Chen and Lee (2004) extended the smdy of Chen et al. (2003) by including uncertainty in product demands and prices. Cheu et al. (2003b) Cheu and Lee (2004)... 

Table 1 is a materials management matrix. It shows that a primary objective of marketing is to increase customer service, of manufacturing to decrease operating expenses, and of finance to decrease inventory. It also shows that as marketing tries to increase customer service, there is a tendency for... 

These planning tools determine the appropriate production, transportation, and inventory policies for a set of manufacturing plants, warehouses and retailers. Specifically, given manufacturing, warehouse and retailer locations, production, inventory and transportation costs and capacities, and demand forecasts for each retail outlet, the objective is to determine policies that achieve high levels of customer service with minimal cost. 

One measure of supply chain performance is the extent to which the company s tmget market(s) are being satisfied, given the firm s goals and objectives. This would include measures of product availability, adequacy of customer service, and strength of brand image. 

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