Client review

We must not forget the client. The client review is an excellent tool that can be used to get the client s first impression of safety performance. This has been shown to be especially effective when conducted on a formal basis after a phase of the project, or the entire project, has been completed. The PM and the SM should arrange to meet the client represen-tative(s) in a face-to-face meeting to discuss safety performance and possibly other parameters of the recently completed job, or phase of job. The information obtained from the review is immediately analyzed. Once analyzed, it can be used to prevent recurrences of identified problems, to publicize good practices and innovative approaches to problem solving, and to perform work more safely and efficiently. 

Occupational Safety and Health Guidance Manual for Hazardous Waste Site Activities. Prepared by National Institute for Occupational Safety and Health (NIOSHj, Occupational Safety and Health Administration (OSHA), U.S. Coast Guard (USCG), U.S. Environmental Protection Agency (EPA), October 1985, pp. 3-1, 3-4. 

Hazards Ahead Managing Cleanup Worker Health and Safety at the Nuclear Weapons Complex. U.S. Congress Office of Technology Assessment. Washington, DC U.S. Government Printing Office, 1993, p. 7. 

Handbook for Occupational Health and Safety During Hazardous Waste Activities. Office of Environmental, Safety and Health Office of Environmental Management, 1996, pp. 3-1, 3-3-3-10, 3-13. 

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Risk register <— 5. Final report 4. Client review... 

Figure 5.9 shows a dashed line from the Client Review back to the Draft Report. This indicates that some iteration will be going on at this phase of the report writing process. The client will be asked to ensure that the hazards analysis meets his or her needs, and that the findings and risk rankings are clearly understood. 

If an on-site visit is required at this stage, review personnel can usually obtain the information from the client through a brief visit. It consists of six parts ... 

The following documents and records should be reviewed as appropriate, and observations noted. Some of these documents may not be available as they can contain proprietary information for other clients. Place emphasis on determining whether the toller has established procedures and a management system adequate to ensure ongoing compliance. 

If a standard form was used in the qualification phase, a system should exist to rank the respondents that are being considered. Such a system can be as simple as the reviewers making a written recommendation summarizing the strong points of their selections. Some companies have developed forms that allow the final scores to be quantified. Appendix C, Sample Toller Assessment—Qjiantitative Format contains such an example. With either method, the client should consider having two or more reviewers discuss the candidates and agree on the recommended finalists. 

The review and approval process for procedures for the toll needs to be clearly understood between the toller and their client. This can be addressed in the management of change system. A preliminary process or batch procedure may be written or proposed as part of the toller selection process or may be included in the initial... 

If a PSSR is extensive, the PSSR team should include a toller company engineer and an engineer from the client. In addition, an operations supervisory representative and operations personnel with appropriate knowledge and skills along with a maintenance and safety representative may also be included on the team. The PSSR leader must ensure enough manpower and expertise is available on the team to review the new facilities and major modifications thoroughly. 

Client Company Review Initials of Assignee O Assigned O Not Applicable ... 

It may be appropriate, based upon the hazards of the materials processed, for the client company to make a final site visit during the toll shutdown activities to review the toller s methods and completeness of process termination. This review could include termination status such as removal of all hazardous wastes and verification of associated documentation, and the adequate cleanup of equipment and the process area. 

The toll manager for the client company may prepare a customized checklist as a guide for the closure. Example 6-1, Sample Closure Review Checklist, which begins on the next page, shows a typical list used for contract termination. This example can be used as a template to help companies prepare their own checklist by adding or deleting items as necessary. 

The assessor should establish whether the toller initiates regular formal (minimum biannually) performance review meetings with the client. Look for minutes, action plans, etc. 

The best way to ensure controlled development of the brief, and of the cost plans which necessarily accompany it, is to set up a system of data sheets which define, in increasing detail as the project develops, the spatial, functional and servicing requirements of each component part of the project. A well-resourced technical client may wish to do this himself. More commonly, it is a task which should be entrusted to the design team. Whoever does it, regular joint review of this information will help to ensure satisfaction with the finished product. 

I am proud of this second edition. For one, I received input/feedback from our valued clients, industry FCC gurus, as well as my colleagues at RMS Engineering, Inc. Each chapter was reviewed carefully for accuracy and completeness. In several areas, 1 have provided additional discussions to cover different FCCU configurations and finally, both the metric and English units have been used to make it easier for readers who use the metric system. 

Alvarez-Suarez, J. M., TuUpani, S., Romandini, S., Vidal, A., and Battino, M. (2009). Methodological aspects about determination of phenolic compounds and in vitro evaluation of antioxidant capacity in the honey A review. Curr. Ami. Client. 5, 293-302. 

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