Listening skills

When it comes to skills training, you may want to split mentors and mentees further into novice and experienced groups. As pointed out earlier, some of the highly experienced mentors might view it as an affront to be asked to partake in practical exercises on, for example, their listening skills. 

Have knowledge but lack skill after thorough instruction Not enough time Believe they know it all Poor listening skills Unhappy with duties or responsibilities of the job Lack of instruction or training Improper or lack of feedback... 

Not all people are adept at conflict management. It requires skills on the part of fhe parfy handling fhe situation. Fortunately, these skills can be learned. Remember FILS — perception, integrity, listening skill. 

Jeff wants to minimize his distractions so he can employ his comprehensive listening skill. 

Michele will use her therapeutic listening skill as she tries to empathize with Amy s feelings of frustration. 

The acknowledgement from fhe pharmacisf diffuses the emotional aspect of the situation and takes the patient off fhe defensive. It forces the patient to look at the situation constmctively so that he can reach his goal faster. (Note the finely honed listening skills exhibited by Pharmacisf Cm focusing on the patient and repeating the problem as the patient sees it.)... 

Next, factually describe the events as you know them. This ties into the listening skills previously described. Leave no detail out. Ask whether the other party has anything to add or clarify. If the situation is serious enough, such as in a case of a medicafion error, take notes. You do not need to ask the person for permission fo do this. Simply take out a pen and paper and write down pertinent facts. This way, you have a permanent record of the events in case they need to be specifically recalled lafer. It also prevents the problem of he said/she said fhaf can occur in unpleasant situations. 

Patient assessment is the basis from which a pharmaceutical care plan evolves. Problem identification and therapeutic monitoring cannot occnr nntU a thorongh assessment is complete. The initial assessment is also the basis for evalnating response to therapy throughout the course of treatment. Psychiatric assessment requires sensitivity and good listening skills on the part of the clinician because it is based primarily on a subjective interview and not objective tests. With careful data collection, clinicians can make substantial contributions to care that improve patient outcomes. 

Note This example also shows excellent listening skills. 

Note If the interviewer asks you to think about your response, wait at least 2 minutes before giving an answer. If the interviewer asks you to wait until they organize their notes, do NOT make a peep before they tell you they are ready (listening skills are often tested with this question, so please listen to the directions). 

Within 24 hours after the interview, send thank you cards to each person that interviewed you. Be creative and, if at aii possibie, mention something that was said during the interview. This will show your listening skills. 

Sue s enthusiasm, drive, creativity, listening skills, and determination shined during and AFTER the interview. 

If you do decide that this career is for you, NEVER give up Friends, family members, neighbors and teachers told me that I would never be able to break into the pharmaceutical sales field. I had NO connections in this field. You will be told the same. Drive, determination, dedication, focus, listening skills, integrity and follow-up will always overcome any obstacle In life. I look forward to some day meeting up with you in the doctor s waiting room. Alex Anderson has trained, interviewed and mentored numerous pharmaceutical and medical sales representatives over his seven-year career. 

Assess your own listening skills, learner and parent. Do you always pay complete mental attention to speakers or does your mind stray ... 

When you use specific examples from your past experience to illustrate your accomplishments, you are proving your claim that you do in fact have the skills for which the interviewer is looking. However, you must not be so eager to tell your success stories that you never answer the actual questions. Make sure to focus on your listening skills answer the questions and then move into your stories to present yourself in the best possible light. 

Managing these relationships differently will take different levels of persontil mastery. Listening skills will be even more important. How we hold ourselves in relationship to others in the system is foundational do we see ourselves as partners or as competitors/adversaries to be negotiated with First we need a different model for full potential. Then we need to develop the skills to work the model effectively. 

Recognize and adapt your own listening skills as necessary to understand diverse perspectives. 

The system design sequence (the five middle boxes in Fig. 41.5) requires great communication skills (also listening skills) on the part of the engineers. 

In many cases, we hear what the employee is saying, but we are really not listening to what the employee has to say . Supervisor listening skills are critical. 

Related to the topic of watching our language, is how we, as service providers, listen to and talk to owners, clients, and customers because it apparently impacts the probability of litigation. Bachner (2009) cites a study in which the researcher recorded hundreds of physician-patient conversations. Half of the physicians had never been sued the other half had been sued at least twice... Why was that Those who had never been sued spent 20 percent more time with their patients and were far more likely to exhibit active-listening skills. Importantly, those who had never been sued didn t give their patients more or better information the difference was not in what they said, it was in how they said it. ... 

Communication Skills Simulation consists of prerecorded simulation case videos highlighting communication skills. It emphasizes ways to improve processes, listening skills and patient treatment adherence, thereby improving the quality of patient care [17]. 

No attempt is made here to cover all, or even most, aspects of communication. Rather, the focus is on a practical definition, a few principles and tips, key listening skills, group/team communications, and an introduction to personal (one-on-one) communication tools such as orientation, job instruction, key point tipping, and planned personal contacts. 

If you answered no to nine or ten of them, your ears are open and your mind is positively at work. No to seven or eight shows better than average listening skills. Five or six no answers indicate an in-and-out listener who is trying to improve. If you answered no to four or fewer, you can profit significantly from working to improve your listening skills. 

---