Intrapersonal communication

This chapter is also about interpersonal conversation and coaching, but the emphasis is on brief informal communication to support safe behavior and help it become more fluent. How we talk with others (interpersonal communication) influences their attitude and ongoing behavior, and how we talk to ourselves (intrapersonal communication) influences our own behavior and attitude. Therefore, this chapter also addresses self-talk—the mental scripts we carry around in our heads before, during, and after our behaviors. 

Figure 15.14 Interpersonal commimication can affect intrapersonal communication, and...

So far in this book, we have described the seven dimensions ofwork-place inclusion that were most salient in the voices of thousands of individual contributors and leaders at Big Bank, Big School, and Big Store. Those dimensions were Connection, Intrapersonal Inclusion, Communication, Mentoring and Coaching, Care, Fairness and Trust, and Visibility and Reward. 

Fig. 1. Em powerment of hemodialysis patients can improve the safety process. Communication between the health care team and the patient is key to overcome intrapersonal,...

My main point here is that gossip can be good—if it is positive. When we talk about the success of others in behavior-specific terms, we begin a cycle of positive communication that can support desired behavior. It also helps to build an internal script for self-motivation. We also set an example for the kind of inter- and intrapersonal conversations that increase self-esteem, empowerment, and group cohesion. As explained in Section 5 of this Handbook, these are the very person states that increase actively caring behaviors and cultivate the achievement of a Total Safety Culture. 

When we communicate with interpersonal intelligence, we facilitate the cultivation of intrapersonal intelligence in others. As illustrated in Figure 15.15, we often have a choice in communicating our dissatisfaction. We can impulsively scream and shout our disappointment or we can attempt a more positive and productive approach. Sometimes, just pausing to think first before reacting can make a big difference. We need to envision how the process of interpersonal communication is reciprocal and mutually supportive of constructive or destructive emotional states. 

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