Incidents applying root cause analysis

In the following sections, a number of methodologies for accident analysis will be presented. These focus primarily on the sequence and structure of an accident and the external causal factors involved. These methods provide valuable information for the interpretation process and the development of remedial measures. Because most of these techniques include a procedure for delineating the structure of an incident, and are therefore likely to be time consuming, they will usually be applied in the root cause analysis of incidents with severe consequences. 

In the second case study, variation tree analysis and the events and causal factors chart/root cause analysis method are applied to an incident in a resin plant. This case study illustrates the application of retrospective analysis methods to identify the imderlying causes of an incident and to prescribe remedial actions. This approach is one of the recommended strategies in the overall error management framework described in Chapter 8. 

The case study has documented the investigation and root cause analysis process applied to the hydrocarbon explosion that initiated the Piper Alpha incident. The case study serves to illustrate the use of the STEP technique, which provides a clear graphical representation of the agents and events involved in the incident process. The case study also demonstrates the identification of the critical events in the sequence which significantly influenced the outcome of the incident. Finally the root causes of these critical events were determined. This allows the analyst to evaluate why they occurred and indicated areas to be addressed in developing effechve error reduchon strategies. 

The Causal Factors Chart is a formal, and systematic, incident investigation and root cause analysis technique. The technique depicts the events and conditions leading up to an incident. It combines critical thinking, logical analysis, and graphic representations to analyze and depict an incident event scenario. It helps strncture the analysis and data gathering processes to ensure necessary and snfficient information is collected. The CFC also has been applied to Root Cause Analysis. The CFC is sometimes referred to as the Events and Causal Factors (ECF) chart. The ECF chart depicts the necessary and sufficient events and causal factors associated with a specific incident scenario. 

If your Trust offers Root Cause Analysis training, undertake it and apply the learning to minor incidents you spot in everyday practice. Remember, one day you may be the Si s investigating consultant, so this is all useful practice. 

Root Cause Analysis—Processes are provided to identify, analyze, document, conununicate and mitigate or eliminate root causes of performance problems and operational incidents. Industry-recognized RCA techniques should be applied when investigating and identifying lessons learned from incidents, near misses, and performance concerns. Investigation recommendations should be tracked until resolution. 

To be effective the investigation must apply an approach which is based on basic incident causation theories and use tested data analysis techniques. Investigating incidents to determine root causes and make recommendations can be as much an art as a science. Within the industry, best practices in incident investigation have evolved substantially in the last 20 years. This chapter provides a brief overview of some of the more relevant causation theories. 

Causal factor identification is relatively easy to learn and apply to simple incidents. For more complex incidents with complicated timelines, one or more causal factors can easily be overlooked, however, which inevitably will result in failure to identify their root causes. There are a number of tools, such as Barrier Analysis, Change Analysis, and Fault Tree Analysis, that can assist with bridging gaps in data and the identification of causal factors. Each of these tools has merits that can assist the investigator in understanding what happened and how it happened. 

AH the time and effort put into an incident analysis wUl be wasted if there is no action plan or incomplete follow up. The action plan must attack root causes. Once root causes have been identified and agreed on by the analysis team, an action plan should be made to prevent the occurrence of similar incidents. This may apply to a particular situation, job, area, branch, or to the entire operation. If you fail to arrive at the root cause, you are destined to repeat the incident again. What we invest in people and the process is what we get out of it. Everyone must be properly trained in incident analysis. 

We will later apply the accident-analysis framework in a review of different types of methods used in the collection and analysis of data of accident risks. We will start at the output side of the model by reviewing the different types of classification systems used to document the consequences of accidents and different measures of loss. We will then continue by looking into the classification systems used to document incidents and deviations. Finally, we will review the different classification systems for contributing factors and root causes. Our aims will be twofold first, to be complete, i.e. by presenting all alternative means of measuring and classification, and second, to give specific advice on the preferred method. The reader will find recommended alternatives in shaded tables and checklists. 

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