European Foundation Quality Management

There are other ways of demonstrating that an organization implements best practice. One of these is obtained through the European Foundation for Quality Management (EFQM). The EFQM excellence model was introduced in 1992 as a framework for assessing applications for the European Quality Award which has since been replaced by the EFQM Excellence Award (EEA). The EFQM... 

European Foundation for Quality Management (EFQM), Brussels, Belgium, [http //www.efqm. org] (accessed 30 November, 2006). 

European Foundation for Quality Management. The Excellence Model. Brussels European Foundation for Quality Management. Available at http //www.efqm.org.html. Accessed 21 July 2001. 

European Foundation for Quality Management. 2006. EFQM Framework for Management of External Resources. By EIPM - EFQM. 

In Europe, the European Community has adopted a number of performance standards that serve as voluntary quality and environmental standards for its members. The European Foundation for Quality Management (EEQM) promotes and rewards organizations that adhere to their excellence model for quality. Accompanying these standards are safety and environmental performance measures that directly impact the overall quality of the product. These standards have also laid the foundation for documentation of performance standards and continual improvement process. 

European Foundation for Quality Management (EFQM) founded in 1988 by the Presidents of 14 major European companies, with the endorsement of the European Commission. The EFQM helps European businesses make better products and deliver improved services through the effective use of leading edge management practices. 

The Business Excellence model was established in 1992 as part of the European Foundation for Quality Management s European Quality Awards. The basic approach of the model is to allow companies to self-assess their organisational capabilities. This is achieved by providing a self-assessment... 

See the reference in operations and production tools and techniques (chapter 6) and the reference below to the EFQM (European Foundation for Quality Management) Excellence Model. 

Nonetheless, one important dimension of qnality is not clearly visible in the above models the quality of the organization. This is a fundamental cornerstone of the quality of a holistic process and an essential requirement of an approved quality assessment scheme such as EFQM (European Foundation of Quality Management). Therefore, a three-dimensional model of quality has been developed (Basu, 2004) as shown in Figure 17.1. 

The EFQM (European Foundation of Quahty Management) award is derived from America s Malcolm Baldridge National Quality Award. There are similar accolades available in other countries, such as the Canadian Excellence Awards and the Austrahan Quality Award. The EFQM Award was established in 1991. It is supported by the European Union and the countries in the EU have their own support unit (e.g. British Quality Foundation in the UK). The EFQM model provides a set of cheddist questionnaires under nine categories, each containing maximum points. They are ... 

A privatized national carrier implemented ISO 9000 2000 in selected departments. The management of the organization is considering the next step to roll out EFQM (European Foundation of Quality Management) in all departments. Explain how you would implement the transition and roll out. 

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