Supplier relationship management systems

Choy K. L., W. B. Lee, and V. Lo. 2003. Design of an intelligent supplier relationship management system A hybrid case based neural network approach. Expert Systems with Applications. 24 225-237. 

Relatedly there has been a growth in internal software applications to improve information and system and process optimisation (such as Peoplesoft, Oracle, SAP and other enterprise planning systems). On the buyer-side there has also been a growth in supplier relationship management (SRM) and leverage tools and techniques, such as reverse auctions. 

Park, J., Shin, K., Chang, T.-W., Park, J. (2010). An integrative framework for supplier relationship management. Irulustrial Management Data Systems., 770(4), 495-515. 

Many companies have adopted Total Quality Management as a way to promote continuous improvement in a broad range of business applications. TQM considers all business activities as processes, each one of which involves specific customer-supplier relationships. These relationships may be entirely internal, defined in terms of the process under study. For example, delivering efficient electronic mail service is a "process" in TQM terms. The "customers" for your company s electronic mail system are the employees who use it the "supplier" may office services, MIS, or other support personnel. 

The clauses of ISO 9001-2000 are included in a box within the clauses of 9004 for immediate reference for users of ISO 9004. The verb used in ISO 9001 is shall, whereas that used in 9004 is should. The clauses of ISO 9004-2000 ace based on the following eight quality management principles customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships. 

How many suppliers does your comparer have For an example, an automobile compaity can have as maity as 50,000 suppliers. Think about the vastness of the task of managing all of these suppliers and getting the performance that your business requires. This is where a supply base reduction may be required to help get the supply base to a manageable level. There are maity benefits to an effective supplier management system. Some of these are better supplier performance on the critical characteristics for your operation, lower costs, lower inventories, less obsolete materials, quicker response to your customer needs, and good relationships with the suppliers. 

Core buyers and their management of the buyer-supplier relationships for product specification and production at Ford Motor Company are described in [51]. Ford has over 350 core buyers responsible for overseeing the relationship with approximately 1,150 suppliers. These suppliers provide component parts or systems (e.g., brake pedals, seats, car audio systems), which are, in turn, assembled into Ford s cars. The core buyers evaluate supplier capability negotiate component specifications, prices, and quantities and decide if suppliers should be offered engineering assistance. While no costs are charged to supphers, the procurement manager chooses how to deploy these scarce resources to dehver benefits to Ford. 

Son, J., Narasimhan, S., Riggins, F. J. (2005). Effects of relational factors and channel climate on EDI usage in the customer-supplier relationship. Journal of Management Information Systems, 22(1), 321-353. 

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