Shared external learnings

Use shared external learnings to determine what others have successfully used. Information sources mentioned in Section 4.5.2 are excellent resources for information, such as incident investigation learnings and successful use of various metrics. 

Incident Tracking and Analysis Database of incident information Periodic review of data Identification of trends in data Share lessons learned internally and, as appropriate, externally Proactively involve all parties to prevent future occurrences... 

D I education resources, including an extensive up-to-date library, use a variety of innovative learning methods that are accessible to all, fully supported by the organization, and shared externally. 

We envision a time in the near future when regulators and internal teams under siege will be replaced by expert teams assembled from multiple sciences to conduct external reviews of health care accidents and near misses in pursuit of high reliability. These teams will share lessons learned publicly and end forever the conspiracy of silence. And no longer will valuable learnings be lost to combat the epidemic of our time medical accident. After all, if lethal medical accidents can occur in our best institutions, accidents can happen anywhere, and no organization is immune. 

Needs in environmental education derive directly from the dozens of problem areas which need to be addressed and trtiich all share certain charateristics. They are portions of a continuum. Study of a toxics problem may start at any point for example, with the chemical process by which a toxic is first made, or with impact on aquatic ecosystems. But societally useful knowledge means learning about the entire continuum, not just details of a specialized portion. Environmental education directed toward toxic substances must extend beyond a chemical technology and its direct impact to the full range of Impacts and options — what will make them "safe", their internal and external costs, and the way they may fit into the fabric of society — all such knowledge must reach decision-makers. The fact that such problems exist, and that past education has not prepared a generation well to deal with them, leads to the rationale behind UCLA s Environmental Science and Engineering. 

In practice, external sharing of lessons learned from investigations is not an easy task. Those who wish to share details of serious incidents with the public encounter numerous challenges. Many process safety incidents involve fatalities or third party activity, and thus may ultimately end up in litigation. 

The experience of those that suffer process safety incidents is invaluable information, and learning from the unfortunate experiences of others can help an organization select appropriate metrics. As companies learn from their incidents, they often share this knowledge with - other companies and industry peers. Companies should look for opportunities to tap into this external information source. 

From the outset, the project presented a number of social and environmental challenges and the joint venture, in which Shell has a 50 percent share, has worked closely with the local government to meet them. In particular, great care has been taken to ensure that the resettlement of households has been carried out to international standards, with a range of livelihood restoration initiatives put in place. Resettlement has been monitored by external observers and publicly reported. It is hoped that the processes developed at Nanhai, and the lessons learned, will provide a valuable model that can be applied to other projects in China. 

Culture is a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems (Schein 1992). 

Because essentially all members are fully involved, the shared responsibility organization is more likely to synergistically build on internal strengths, cooperatively diminish internal weaknesses, and learn about and be prepared to respond to external threats and opportunities. Striving to enable everyone creates confidence, results, and pride. As noted by Chinese philosopher Lao Tzu, But of a good leader, who talks little, when his work is done, his aim fulfilled, they will say, we did this ourselves. ... 

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