Services supply chains

LCA of the supply of stationary electricity and heat supply, LCA for the supply of other products and services Supply chain and life-cycle analysis of WTW conventional and alternative fuels and vehicle drives... 

The average organization has five to seven supply chains. Most companies forget about the service supply chains. 

It is also necessary to detail the required capital investment to capture the expected benefits in terms of efficiency or better customer service. Supply chain area should submit the capital requirements to the finance area, which will consolidate the overall company capital requirement and will submit it to the board of directors for approval. 

These downstream features, delivered upstream through the external integration of the service supply chain, combined with the linked internal integration of the operational functional... 

Beech s (1998) demand-supply chain model, along with Comergent s (2003) demand chain model, have each progressed towards a value chain management model (Mudimigha, Zairi, Ahmed, 2004). Sampson (2000) demonstrated that service supply chains were bi-directional, and that communication between customers and suppliers, and vice versa, must occur. Thus, a partnering between participants occurred (Vokurka, 1998). Sampson also indicated bi-directional supply chains were typically short lived, but had just-in-time implications with inherent value-added expectations. To measure such information, new metrics tools have been devised. New methods to capture online measurement data (or Web... 

A more recent variant of the value chain is the services value chain. Definitions vary, but in general they refer to optimizing after-sales service situations—right across the service supply chain. The service supply chain was seen as one that, over time, delivered the fully collaborative state of low inventories, efficient planning, and high customer service levels. This may have included all planning, movement, and repair of materials activities to enable after-sales support of products (de Waart Kemper, 2004 de Waart, 2003 Poole, 2003). 

Akkermans, H., Vos, B. (2003). Amplification in service supply chains An exploratory case study from the telecom industry. Production and Operations Management, 12 2), 204-223. 

Poole, K. (2003). Seizing the potential of the service supply chain. Supply Chain Management Review, (July/August), 54-61. 

Services Supply chain services like warehousing and transportation. Accounting, consulting, and engineering support. 

Web services Supply chain applications delivered over the Internet. These reduce the cost and complexity of forming links between supply chain partners and customers for products in the chain. They use shared standards to speed the job of developing links. (Adapted from The Strategic Value of Web Services from the McKinsey Quarterly and Business Processes and Web Services by Alan Kotok)... 

Analyzed effects of protection poKdes to mitigate disruption risks. Considers three cases holding inventory, high capacity (only for service supply chains) and a combination of the two methods solves for minimizing total cost (expressed as the sum of inventory cost and protection cost)... 

Finally, we presented a real-world application for designing a resilient global supply chain for a multinational consumer products company. A multi-criteria optimization model explicitly considered conflicting criteria that integrated financial, customer service, supply chain risk and strategic factors of the company. Model results and managerial implications were also presented. 

Post-transaction measures of customer service Supply chain integration... 

The public sector and government organizations are engaged in initiatives to improve the performance of their service supply chain and reaching out to the experience of global service providers such UPS, FedEx and DHL. The national institution of National Health Service (NHS) in the UK which is known to be an icon of self-contained healthcare services has formed an outsourcing service supply chain parmership with DHL Logistics. 

Describe the key features of the market-based transactional relationship and the longer-term partnership relationship with suppliers . It is unlikely that any service business will benefit from engaging exclusively in one type of supplier relationship , discuss this in the context of hospital services supply chain. 

The healthcare delivery network comprises two distinct supply chains service supply chain and material supply chain. Service supply chain includes healthcare services such as admissions, diagnosis, lab test, surgery, treatment, and recuperation. Material supply chain involves procurement, storage, and deployment of healthcare products - pharmaceuticals, sensors, wearable devices, test equipment, and communication devices. As shown in Fig. 10.2, the materials supply chain includes all the entities, except the employers and the service supply chain excludes drug manufacturers, device manufacturers, and retailers. 

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