Service reports

W. C. Gardiner, Office of Technical Services Report PT-44761, U.S. Department of Commerce, Washington, D.C., 1946 Pield Information Agency, Technical (FIAT) Final Report 820. 

C. J. Doherty, Technica/Service Report, Union Carbide Corp., South Charleston, W. Va., 1965. 

California Air Resources Board and Department of Health Services, Report to the Scientific Review Panel on Chromium, Sacramento, Calif., 1985. 

To analyze an /thingyou need data. If you have no data on processes, work operations, concessions, service reports, and customer complaints, this clause requires that you create some. Without data you cannot know if your processes are under control, if your customers are satisfied, if your service personnel carried out the planned service, etc. It is not sufficient to claim that you have had no concessions or customer complaints. You need to have a system for capturing such matters should they occur. Introducing ISO 9000 does generate a lot of paper but it should all serve a specific purpose. Plan the data requirements carefully so that you ... 

Quality records are those records identified in Chapter 16. This is a bit of a catchall as concessions, service reports, customer complaints, and data from processes and work operations are all quality records. However, the standard does not cross refer to clause 4.16 at every mention of records or similar document and therefore the requirements of 4.16 only apply in those cases where it is referenced. Service reports, for instance, do not need to comply with the requirements of clause 4.16. 

Service reports are reports from service or maintenance personnel identifying the nature of faults, the components replaced, and time taken. They are required in clause 4.19. 

Regarding service reports, these should be collected from the servicing or maintenance personnel and analyzed for repetitive problems. The data can also be used to compute the actual reliability, maintainability, and many other characteristics of the products. 

Customer complaints Warranty claims Failure analysis reports Process capability studies Service reports Concessions Change requests Subcontractor assessments Performance analysis Deviations and waivers Contract change records Quality cost data External Quality Audit records... 

It is of interest to note that no reference is made to clause 4.16 of the standard regarding quality records. The servicing reports therefore are not classed as quality records but are included in the list of documents to be used to detect, analyze, and eliminate potential causes of nonconformities (see clause 4.14.3). 

Servicing reports should specify the following as applicable ... 

You should set up a common entry point for such data and put in place an evaluation function to convey appropriate data to the manufacturing, engineering, and design activities. A corrective action form or improvement form could be used to convey the data and obtain a written response of the action to be taken. A log of servicing reports would assist in tracking servicing concerns and demonstrate you were making effective use of the data. 

Set up a mechanism for analyzing service reports so as to determine response times, time to repair, and total downtime. 

Referent, m. abstractor reviewer reporter. Referierdienst, m. abstracting service report ing service. 

Thus, if a field representative believes that the task is completed when the testing of water samples is performed and a service report is issued, or if the representative s interpretation of results is poor, problems will undoubtedly develop. Also, if he or she fails to adequately review the bigger picture rather than merely individual results, the problems will magnify and the contract will ultimately be lost. 

Another common practice in hospitals is the repackaging of products purchased in bulk into smaller containers. Increased handling ofthe product inevitably increases the risk of contamination, as shown by one survey when hospital-repacked items were found to be contaminated twice as often as those in the original pack (Public Health Laboratory Service Report 1971). 

The computer has added a new dimension to chemistry. Databases of chemical information are maintained not only for elements, but also for molecules. The database of substances at Chemical Abstracts Service reports more than 23 million registered substances. How can so many different substances and molecules be created from just over 100 different elements ... 

The Tobacco Use and Dependence Clinical Practice Guidelines Panel, Staff, and Consortium Representatives. A clinical practice guideline for treating tobacco use and dependence. A US Public Health Service report. JAMA 2000 283 3244-3254. 

Hutchinson, A. (1982) Big bale silage - a practical alternative Farm Marketing Services Report 30, Milk Marketing Board, Reading. 

Amies, S.J. (1981) Block calving the dairy herd. Farm Management Services Report 26, Milk Marketing Board, Reading. 

Food-producing (economic) animals by far outnumber companion animals. The U.S. Department of Agriculture National Agricultural Statistics Service reported for 1999 the following numbers ... 

Encyclopaedia Britannica USA, Instant Service Report R-1519, Britannica Centre, 310 South Michigan Ave, Chicago, IL 60504... 

Bellar TA, Lichtenberg JJ (1975) The determination of volatile organic compounds at the ig/l level in water by gas chromatography. US National Technical Information Service report no. 237973/3GA... 

Escombe, F.M. (1995) Fuel Cells Applications and Opportunities — Executive Summary. ESCOVALE Consultancy Services, Report n. 5020. January. 

U.S. Department of Health and Human Services, Report on carcinogens, 11th edn., National Toxicology Program, 2005. Available at http //ntp.niehs.nih.gov/go/16183... 

Howe, G.B., Mullins, M.E., and Rogers, T.N. Evaluation and prediction of Henry slaw constants and aqueous solubilities for solvents and hydrocarbon fuel components. Volume 1 Technical discussion. Research Triangle Institute, National Technical Information Service Report ESL-86-86, September 1987, 86 p. 

D.A. Shea and D. Morgan, Detection of Explosives on Airline Passengers Recommendations of the 9/11 Commission and Related Issues , Congressional Research Service Report RS21920, Library of Congress, 2006. 

Wang, L.K. Prevention ofAirborn Legionnaires Disease by Formation of a New Cooling Water for Use in Central Air Conditioning Systems U.S. Department of Commerce, National Technical Information Service, Report No. PB85-215317/AS, 1984 92 p. 

Silvester, M. D., Department of Supply and Services Report SS04. 23233-5-1674, Hull, Quebec, March (1976). 

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