Quality Functional Deployment QFD

QFD is the implementation of a continuous improvement process that focuses on the customer. It was developed at Mitsubishi s Kobe Shipyards and directs the efforts of all functional areas on a common goal. In Mitsubishi s case, the goal was satisfying the needs of the customer. Several changes were instituted in order to accomplish this goal, such as increased horizontal communication within the company. One of the most immediate results was a reduced time-to-market lead time for products. 

Systematizing the customer satisfaction process by developing a matrix for defining  

Extensive front-end analysis, which involves 14 steps in defining the 

Assess competitive position in terms of design requirements. 

Reinventing Lean - Introducing l an Management into the Supply Chain 

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Beimer, M. et ah. Quality function deployment (QFD) can it be used to develop food products Food Qual. Pref, 14, 327, 2003. 

Quality control testing, of silicones, 22 601 Quality control unit, 27 159 Quality cost, 27 178 Quality factor, of filtration, 77 330 Quality Function Deployment (QFD), 27 172-173... 

Once the customer needs (top level CTQs) have been defined a DFSS team needs to determine how process parameters that can be addressed, such as raw materials, process control parameters, etc. are related to the ability to deliver customer CTQs. This is done by generating a series of quality functional deployment (QFD) matrices as sketched in Fig. 3. There is no hard and fast rule on how many levels a QFD needs. Frequently, polymer and chemical QFDs have only three levels as there are no subassemblies, and consequently, there is no need for a parts QFD because process specifications relate directly to the process design CTQs. 

Quality function deployment (QFD), also referred to as customer driven engineering and matrix product planning , is a useful quality and planning tool which uses a structured approach in defining all the customer needs or requirements and translates these into design requirements for product development. 

What Quality function deployment (QFD) is a tool for organizing information when designing a process or product. 

It is not the goal of this book to provide a detailed description of how AHP works, therefore, anyone interested in a comprehensive review of how to use AHP method, please refer to Saaty (1980). For a literature review on the integrated analytic hierarchy process and its applications, please refer to the work developed by Ho (2008), where he reviews the five tools that are commOTily combined with the AHP process, like mathematical programming, quality function deployment (QFD), meta-heuristics, SWOT analysis and data envelopment analysis (DEA). 

The basic tools for quality management are discussed in Chapter 5. Some additional tools such as Quality Function Deployment (QFD) and Failure Mode Effect Analysis (FMEA) are discussed in this chapter. In addition, quality management systems such as ISO 9000, QS 9000, and systems based on the Malcolm Baldrige National Quality Award (MBNQA) are explained in the first part of the chapter. In the second part of the chapter, techniques to improve quality throughout the entire supply chain are discussed. 

Quality function deployment (QFD) is a tool that is used to specify all major requirements of customers and then evaluate how well the designs meet or exceed those requirements. It is used in developing new products, improving existing products, and developing processes to manufacture the products. QFD is a set of methods to take all of the information gathered from a firm s customers and potential customers and organize it to facilitate the product development process. QFD is a communication and translation tool. It allows a cross-functional team to share information effectively. 

The most highly developed and detailed processes for obtaining user input have been described under the title quality function deployment (QFD). For a more detailed description of this process, see Hauser and Clausing. ... 

Brief Overview. Quality function deployment (QFD) is a powerful and widely used method to define your customers, determine their needs, benchmark the competition, and define engineering parameters and targets that, when met, will lead to a successful product. The QFD diagram, referred to as the house of quality because of its shape (Fig. 31.1), provides an important view of the customers needs. Understanding your customers and the environment in which you must compete is cmcial to your problem definition. 

Quality Function Deployment (QFD) is a technique to translate requirements — defined by customers — into specifications for a product or service. The tool is promoted as part of total quality and Six Sigma improvement efforts. QFD captures the voice of the customer and has application for supply chain processes, including physical flow, needed flexibility, extended product features, and new product introduction. QFD forces supply chain designers to consider customer needs important in design. This lowers the risk of leaving something out. 

Application of an analysis tool. Quality Function Deployment (QFD), to supply chain design... 

This chapter describes and applies a framework for developing the activities and associated processes for specialized supply chains. The boundaries of these supply chains can be defined by a company and its trading partners, or by a business within the business or sphere as described in Chapter 9. Chapter 11 describes how the Quality Function Deployment (QFD) technique supports the design of activity systems by gathering customer requirements. 

As asserted in the quotation above, quality function deployment (QFD), introduced previously in Section 6.5, has much to recommend it for supply chain design. QFD, in fact, originated in 1971 from the deployment of quality engineers to document customer requirements, remains a tool in popular siK sigma process improvement programs. 

Quality Function Deployment (QFD), described in Chapter 11, is another integration tool. QFD arrays information to help designers and manufacturing engineers make decisions related to new product design and production. In particular, QFD addresses the completeness dimension of integration. The discipline of QFD forces the team to fill in the blanks. ... 

Quality Function Deployment (QFD) A system engineering process that transforms the desires of the customer/user into the language required, at all project levels, to implement a product. It also provides the glue necessary, at all project levels, to tie it all together and to manage it. Finally, it is an excellent method for ensuring that the customer obtains high value from the product, the intended purpose of QFD. 

Voice of the customer A component of Quality Function Deployment (QFD) that provides customers requirements as the basis for design of a product or process. 

As a further occurrence of a matrix method, the modular function deployment (MFD) approach was developed by Erixon [32] with the target to facilitate the development of a robust production program that is easily adaptable to the varying requirements. It is based on the quality function deployment (QFD) methodology, which is expanded with the modularity concept. The MFD approach introduces dedicated criteria ( module drivers ), which compile a business strategy into a framework for modular product design. Module drivers yield the basis for a systematic evaluation of technical solutions for a given product, based on an accommodated product structure. 

In this view, it is the functions of quality function deployment (QFD), design of experiments (DOE), and process control (PC) that are emphasized rather than the design, manufacturing, test, etc. activities. It is the manner in which the processes of... 

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