Pharmaceutical-Oriented Customer Service

In the pharmaceutical industry, the level of user need varies tremendously. Some large global pharmaceutical manufacturers have very efficient research and development (R D), sourcing, and purchasing units, but this is by no means representative of the industry as a whole. The level of expertise and experience of customers 

Of course, technical departments of excipient distributors offering additional services involving further processing or handling of exposed material must be staffed with technicians such as analytical chemists, microbiologists, etc., unless they are outsourcing these functions to contract laboratories. 

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Bachem produces biochemical and pharmaceutical compounds, and offers complementary services on a proprietary technology platform. Although, oriented to the Health Sector, it supports synthetic methods from customers for defined target structures up to the registration of new compounds. Consequently, R D activities are also a strong part of Bachem business that encourages collaborations with technology partners to produce new active substances. 

We should find a way to accomplish it and offer a portfolio of services. This portfolio of pharmaceutical services should be patient oriented and customer focused. There are some works in the literature that describe the needs assessment with different customers (patients, healthcare teams, etc.). "" ... 

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