Information management outsourcing

Figure 6.10 Scope of information management outsourcing Source Own study,...

Questions regarding information management were included in a questionnaire used in the second stage of the fundamental study - the final study (see Introduction). This means that they were addressed to companies that apply outsourcing and/or offshoring and expressed in the preliminary study a willingness to participate in further research. This... 

The future of outsourcing More outsourcing are expected, and more companies are likely to outsource the management of information More outsourcing More outsourcing, but most planning activities still are remained in-housed... 

Auhert, B.A., S. Rivard and M.Patry, 2004. A transaction cost model of IT outsourcing. Information Management 41,921-932. 

Preference mapping Channel management Outsourcing, quality assurance Information technology... 

Corporate human resources should ensure conformity in standards across the businesses - for example, in employee evaluation processes, incentive plans, benefit plans, and training pohcies. As in other functions, aU operational tasks should be outsourced or operated as shared services at SBU level - for example, payroll, human resources information systems, a database on internal job opportunities, or the administration of benefit plans. The center should be active in developing top talent across the businesses, and it should run the goldfish pool for internal top talent and the company s program for recmiting experienced persoimel. This responsibility also includes the early identification of skills needed by the entire organization, for example, e-commerce skills to kick-start new businesses. The center must also act as a repository of expertise on internal and external best practices in talent management... 

Example 3. For illustration purposes, consider the case study from Sect. 2, We now describe a scenario, which we dub semantic shift, according to which a relation in a database, which was intended for one semantic use, changes its semantic role in the organization database over the years. For example, the relation HotelCardlnforma-tion was initially designed to hold information of RoomsRUs credit cards. Over the years, the hotel chain has outsourced the management of its credit cards to an external company, and as a result, the differentiation between hotel credit cards and other credit cards became vague, and new credit cards may be inserted in some arbitrary way to the two relations Card Information and HotelCardlnformation. 

Sometimes companies need to outsource various aspects of process safety management, such as maintenance. The initial decision to contract out such activities as well as the choice to change service providers should be considered an OCM. More information regarding the initial decision to outsource process safety functions is covered in Chapter 7. 

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