Customer groups

Fig. 9. U.S. sugar dehveries by customer group where A represents the consumer B, beverages C, baking and cereal D, confectionery and E, ice cream...

S. VuiUeumiei, U.S. SugarDeliveries by Customer Group, McKeany-Flavell Co., Inc., Oakland, Calif., June 1995. 

Rates are then designed to recoup the revenues for each of the customer groups. Rates can be based on the amount of consumption or the type of service. Consumption-based rates arc cither flat, or increasing or decreasing in steps. Service-based rates depend on the type of service a utility offers its customer classes firm rates, lifeline rates, interruptible rates, stanby rates, various incentive rates, or time-of-use rates. 

Currently Bayer Technology Services considers extending the software BayAPS PP to compute the optimal split of a product between several production lines or factories that can produce it. This split is influenced by uncertain demand with different characteristics in different regions, different cost oftransport and different production cost in the factories. This means that different marginal incomes for the same product occur depending on the place of production and/or the customer group which receives it. The mathematical formulation ofthe optimization criterion again is to maximize the expected service. This has already been solved for several types of constraints. 

The first row-block compares descriptive statistics for customers grouped into three sales revenue groups. Moderately sized accounts, defined for exposition as those with purchases of between 0.5 million... 

Michael J. Widgren, Chief Acct. OfficerA/P/Controller Steve Meszaros, VP-Electronics Prod. Group Joy M. Greenway, VP/Pres., Climate Prod. Group Robert Pallash, Sr. VP/Pres., Global Customer Group Donald J. Stebbins, Chmn. 

Sometimes the right partner for a merger, acquisition, or alliance just does not exist, or it exists but its size is intimidating. As mentioned before, some mediumsized and small players are reluctant to enter into potentially attractive deals with their larger competitors for fear of losing control over their affairs. In the absence of any truly attractive alternative, the temptation for them is to pursue leadership in their regions or customer groups of choice. 

Markets are made up of customers that have some common interests. Markets can be divided into finer and finer segments (customer groups), with each segment having its own issues. Market seg-... 

The interpretation of product famfiies depends on different perspectives. From the marketing/ sales perspective, the functional structure of product families exhibits a firm s product portfolio, and thus product families are characterized by various sets of functional features for different customer groups. The engineering view of product families embodies different product and process technologies, and thereby product famfiies are characterized by different design parameters, components, and assembly structures. 

How do you determine or target customers, customer groups, and/or market segments How do you consider customers of competitors and other potential customers and/or markets in this determination ... 

How do you listen and learn to determine key requirements and drivers of purchase decisions for current, former, and potential customers If determination methods differ for different customers and/or customer groups, include the key differences. 

What processes, measurement methods, and data do you use to determine customer satisfaction and dissatisfaction Include how your measurements capture actionable information that reflects customers future business and/or potential for positive referral. Also include any significant differences in processes or methods for different customer groups and/or market segments. 

Markets Defined by end-user customer groups or segments where end-users have common characteristics and buying behaviors. Also defined by internal customers in the case of enabling, or support, operations. 

Product/customer grouping differing customer needs by group producing candidates for sphere definition. 

Different customer groups necessitate multiple questionnaires. For example, Acme s requirements might lead to separate questionnaires for its fasteners and its installation tooling. Within each of those product lines, there are both manufacturers and distributors, thus producing four separate questionnaires. 

Product Line C is the most profitable when selling into Segment 2. Product Line B produces the lowest profits of any of Baker s products. Segment 3 is the least profitable customer group. 

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