Service industries, event operations and non-profit organizations

Service industries, event operations and non-profit organizations 

This chapter considers the special supply chain requirements for  

All of the above types of operations have several things in conamon each occurrence will be unique and performance to a large extent will be judged in qualitative terms and judgement can well be uninformed and emotional. In a pure supply or manufacturing operation performance can be measured in quantitative terms for example, how many delivered, specification met, delivery on time and cost This chapter considers the special lequiranents of service, event, and non-profit organizations and shows how application of supply chain management principles will improve efficiency and effectiveness. 

In the UK 78 per cent of the work force are engaged in service industries (see www.Statistics.gov.uk.) and according to the US Bureau of the Census in the USA 80 per cent of the work force is engaged in service industries or work for the government (see www.census/gov). 

In Chapter 8, we distinguished service and transport from manufacturing and supply operations with the use of system structures. We repeated Wright and Race (2004, p. 4) who say that A service organization exists to interact with customers and to satisfy customers service requirements. For any service to be provided there has to be a customer . Without the input of the customer the service cannot be provided. Rom the clients point of view, where in some service industries such as law and accounting time charged is calculated on 6-minute blocks (10 units per hour), the cost of the service is not cheap. Customers are becoming price conscious and thus service industries across the board are under pressure to reduce costs and at the same time to provide a accurate and fast service. 

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