Reporting that services meet specified requirements

Reporting that services meet specified requirements (4.19.1) 

The standard requires that the supplier establish and maintain documented procedures for reporting that servicing meets specified requirements. 

It is of interest to note that no reference is made to clause 4.16 of the standard regarding quality records. The servicing reports therefore are not classed as quality records but are included in the list of documents to be used to detect, analyze, and eliminate potential causes of nonconformities (see clause 4.14.3). 

Servicing reports should specify the following as applicable  

This information is likely to be recorded at the time the service is carried out and may well be remote from the parent plant therefore allowance for this should be made in the procedures. Provision needs to be made for this information to be collected, stored, and any corrective actions taken as a result of unusual trends being detected (see Part 2 Chapter 14). 

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Servicing—Requires procedures for performing, verifying, and reporting that the servicing meets specified requirements. 

It shall be ensured that items and services under procurement meet established requirements and perform as specified. Suppliers shall be evaluated and selected on the basis of specified criteria. Requirements for reporting deviations from procurement specifications shall be specified in the procurement documents. Evidence that purchased items and services meet procurement specifications shall be made available for verification before the items are used or the services are provided. 

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