Process employees quality, continuous improvement

Total Quality Management (TQM) An approach that involves aU employees in continually improving products and work processes to achieve customer satisfaction and world-class performance. TQM is generally associated with bottom-up incremental improvement. 

Management should also install a process for quality improvement. Continuous quality improvement will occur only through a defined, planned, documented and systematic approach that involves eveiy employee. 

Are processes employed that motivate employees in achieving quality objectives and continuous improvement ... 

The standard requires a process for the motivation of employees to achieve quality objectives and make continuous improvements to be established. 

Many companies have adopted Total Quality Management as a way to promote continuous improvement in a broad range of business applications. TQM considers all business activities as processes, each one of which involves specific customer-supplier relationships. These relationships may be entirely internal, defined in terms of the process under study. For example, delivering efficient electronic mail service is a "process" in TQM terms. The "customers" for your company s electronic mail system are the employees who use it the "supplier" may office services, MIS, or other support personnel. 

Transforming disparate processes into processes that are simple to understand, easy to execute, and provide a sense of accomplishment meet one of management s obligations to staff. Staff interest lies in the ability to perform their work, contribute to continuous improvement, and have a reasonable work-life balance. Finally, they want to be able to contribute to their careers, have defined career paths, and have attainable development goals for advancement. A well-designed quality management system can contribute to provide all these employee benefits. 

Quality and continuous improvement—Quality and continuous improvement are requirements for survival in today s highly competitive markets. In recent years, continuous improvement has become a relentless goal for all organizations. The process employee must know every valve, pipe, vessel, and the in-and-outs of their unit, instrumentation or analyzers better than anyone else. They are the most qualified for defining the large and small pathways that lead to continuous incremental improvements and higher profitability. 

The principles of continuous quality improvement include innovation and improvement of services, products, and processes integration of suppliers and customers into the quality process use of quality tools audit and evaluation provision of continuous quality improvement training to all employees, unrelenting commitment to quality and involvement of all levels in the organization and documentation. 

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