Learning support unit managers

The multidivisional structure adopted to support related diversification enabled governance of multiple integrated learning bases. The division managers were responsible for the financial and operational performance, and for their units overall success and failure. Corporate headquarters consisted of the senior executives who evaluated performance of the individual divisions and planned and readjusted the overall broad strategy of their companies on the basis of these evaluations. In addition, headquarters included a corporate staff that provided a broad range of services, including basic research and product development, for the divisions and the company as a whole. 

A. Performance measiires The first step in establishing an effective maintenance basics program is to identify and establish performance measures. Most experienced managers have learned that you get what you measme. Successful pharmaceutical plants develop and implement a series of supportive key performance measures to track and manage improvement of maintenance/reliability. Examples are mean time between failure, maintenance cost per unit of output, percent planned and scheduled maintenance, preventive maintenance tasks completed, expense maintenance cost as a percentage of replacement asset value, etc. These indicators must be available to aU levels of an organization and shoiild be used to maximize individual and group contributions. It would be best if these indicators were part of the reliability-balanced scorecard. 

Management support for patient safety Working conditions Unit recognition support for safety efforts Safety learning behaviour... 

Notes Safety Culture Dimension 1 Hospital management support for patient safety 2 Supervisor/manager expectations/actions 3 Teamwork across hospital units 4 Teamwork within units 5 Communication openness 6 Hospital handoffs and transitions 7 Nonpunitive response to error 8 Feedback and communication about error 9 Staffing 10 Organizational learning Outcome dimensions 11 Overall perceptions of safety 12 Frequency of event reporting. 

British Coal introduced roof bolts in British mines to save costs and reduce the number of miners involved in shaft development and construction. In theory, nx)f bolting offered the same level of support as traditional metal arches, but British miners distrusted the method—and management s motives—in part because they could not see the workings of the roof bolts inside the roof strata. Management used a variety of methods to persuade Briti.sh miners that roof bolts were safer. They sent miners to the United States, paying their travel expenses, to learn methods of support from experienced U.S. roof bolters. They also introduced bolts slowly, often in combination with other methods of support, until miners were persuaded to trust roof bolting as the sole means of support in a mine. Then a fatal accident at the Bilsthorpe... 

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