Job instruction

Work instructions are identified in a Note to clause 4.2.2 of ISO 9001 and in clause 4.9.2 in ISO/TS 16949 where it states that job instructions are equivalent to work instructions. In ISO 9001 it implies that work instructions define how an activity is performed but in ISO 8402 1994 a procedure is defined as a specified way to perform an activity. There isn t enough difference between these two definitions to warrant a change in the term and its inclusion may well create much confusion, especially as ISO 9004-1 does not refer to work instructions or any other type of instructions. The list of topics that should be addressed by job instructions in clause 4.9.2 of ISO/TS 16949 certainly does not by itself imply that job instructions define how an activity is performed ... 

The standard requires controlled conditions to include documented procedures defining the manner of production, installation, and servicing where the absence of such instructions would adversely affect quality. The supplementary requirements also require job instructions for all employees having responsibilities for the operation of processes and for these job instructions to be accessible for use at the work station without disruption to the job. 

ISO 9001 permits the absence of procedures where quality will not be adversely affected. However, clause 4.9.2 of ISO/TS 16949 requires job instructions regardless of need. This apparent conflict is resolved by adopting the view that instructions command work to be done - procedures define the sequence of steps to execute the work to be done (see also Part 2 Chapter 2 under What are the differences between procedures and instructions )... 

The standard also requires job instructions to be accessible for use at the work station without disruption to the job. 

The standard requires that job set-ups be verified whenever a set-up is performed and that job instructions be available for set-up personnel. 

Standard operating procedures (SOPs) are step-by-step job instructions which can help workers perform their jobs safely and efficiently. When the end users are involved in their design, SOPs can provide a basis for arriving at a method of work agreed-to by different shifts. In this sense, SOPs can be used to develop training programs and specify measures of competence. Because of the importance of SOPs in the work situation, a systematic framework is needed to enable the design of reliable procedures which are acceptable by the workforce. 

Has each employee received job instruction on applicable environmental protection procedures ... 

These particular printers are referred to as page printers because they receive their print job instructions one page at a time. 

On-the-Job Training While employees may learn the job themselves, monitored on-the-job training administered by supervisors can save months of unlearning bad habits acquired from self-instruction. The job instruction training (J.l.T. or show and tell) technique, with adequate explanation, is effective for training in manual skills and repetitive or semirepetitive operations. The J.l.T. method is as follows ... 

Findings. Operators were trained and experienced. Job instructions intended to address quality and safety issues were posted near the press. They did not contain any specific instructions related to removal of debris from the press. 

Recently in the lean community, two different methodologies related to standard work have been receiving focus. One is the Training Within Industry (TWI) and the other is manager standard work. TWFs three programs, job relations, job instruction, and job methods, work together to help supervisors... 

Supervisors conduct job instruction, inspections, and initial accident investigations. 

In these short succinct meetings, supervisors convey changes in work practices short training modules facts related to an accident or injury specific job instructions, policies, and procedures rules and regulation changes or other forms of information that the supervisor feels are important to every worker under his or her supervision. 

Insufficient instruction Job instruction Line managers Supervisors... 

Are new employees assigned to work with experienced employees for job instruction Y N... 

Instruct personally or provide on-the-job instruction on safe and efficient performance of assigned jobs. Act on all employee health and safety complaints and suggestions. 

Training is required at all levels of the organization ranging from simple on-the-job instruction to apprenticeship for electrical technicians and supervisory courses for experienced electrical engineers. First aid training related to the need for cardiovascular resuscitation and treatment of electric burns should be available to all people working on electrical equipment and their supervisors. 

PERSONAL SUPERVISORY COMMUNICATION SKILLS - the siq) visor s role in pre-job mimitatitHi how to give k point tips for efficiency, safety and productivity the Motivate Tell Show - Test > Cbedc technique for proper job instruction elective coaching guidelines. 

Especially for skill training and on-the-job instruction, the best method happens to be an old method. It goes by many names, such as Proper Job/Task Instruction, Effective Job/Task Instruction, the Four-Step Method of Instruction, and Job Instruction Training (or JIT, as it was known when it was systematized at the time of World War II). The foin steps are practical and easy to remember ... 

No attempt is made here to cover all, or even most, aspects of communication. Rather, the focus is on a practical definition, a few principles and tips, key listening skills, group/team communications, and an introduction to personal (one-on-one) communication tools such as orientation, job instruction, key point tipping, and planned personal contacts. 

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