Dimensions of quality

In addition to quality parameters there are three dimensions of quality which extend the... 

One study used quality-adjusted life years to capture the range of health-related dimensions that may affect the quality of life of patients. This measure also provides an estimate of the value or preferences for changes in health status (Neumann et al, 1999). The study used the Health Utility Index Mark II in a sample of patients and carers, which is a generic measure of the value of health-related quality of life. However, it is clear that further research is needed to explore (a) the key determinants or dimensions of quality of life that are important to people with dementia and their carers (b) whether existing instmments to measure and value health-related quality of life are able to detect differences in quality of life that are important to people with cognitive disability and their carers and (c) whether the assessment and... 

The unit cell dimensions of quality ZSM-5 materials can be meastired by powder X-ray diffraction almost routinely to an accuracy of O.OOSA or 0.05° (some 0.02%). The character of the changes in the unit cell dimensions that accompany framework T-atom substitution are known to depend on the framework topology and might be presumed to depend on the A1 T-site substitution pattern. Simulation was therefore applied in an attempt to relate changes in the unit cell dimensions, macroscopic observables, to particular patterns of local T-site substitution by aluminum in the MFI-framework [50]. 

Satisfaction is not to be confused with dimensions of quality such as 1) quality of conformance or 2) quality of design. Quality of conformance is the consistency of how the product is manufactured or the service is delivered. For example, pharmaceutical tablets are manufactured to fit within FDA standards for dissolution. Each batch is tested to determine if tablets within that batch fit standards. Quality of design is how well the product or service meets the needs of consumers or how well the product or service compares with those of competitors in the eyes of the consumer. In the pharmaceutical tablet example, the manufacturer would evaluate the quality of design by comparing the clinical outcomes provided by the product to the desired outcomes of the patients. Such factors as returning to normal health or avoiding side effects would be used in the evaluation of quality of... 

Man is blessed with the sense of smell, taste, touch, vision, and hearing. Three of these senses (touch, vision, hearing) are referred to as the physical senses and are used for detection of mechanical, thermal, photic, and acoustic energy. The other two, the chemical senses, are used for the detection of volatile and soluble substances. The stimuli that excite the physical senses can be measured by both physical and psychophysical means. The volatile and soluble substances that excite the chemical senses can be defined but the stimuli caused by these substances can only be measured by psychophysical means.l z For all practical purposes these stimuli cannot be expressed as some unit of energy, instead they have to be expressed in the dimensions of quality, intensity, duration, and like and dis-1 ike. 

Garvin, A. D. (1987), Competing on the Eight Dimensions of Quality, Harvard Business Review, Vol. 65, No. 6, November-December, pp. 107-109. 

Baldrige criteria for excellence in, 1957 as dimension of quality, 1246 drivers of, 55... 

PARADES Seven Dimensions of Quality Quality Has a Monetary Value ... 

Performance A product or service that performs its intended function well scores high on this dimension of quality. 

Inspection is an examination of a product, process, service, or installation or their design and determination of its conformity with specific requirements or, on the basis of professional judgment, with general requirements. (DIN EN ISO/IEC 17020). The process of inspection includes determining whether or not a part, product, or batch is free from faults or ""nonconformity" as it is called in DIN EN ISO 9000. A fault in this notion is a departure from prescribed textures, tolerances, sizes, behavior, or other dimensions of quality. The level of quality which should be accomplished is written down in specifications or generally accepted standards. 

Quality, Fig. 2 Adding sustainability to the eight dimensions of quality (Garvin 1987)... 

Safety does not feature at all in Maxwell s list of quality dimensions, although it is certainly related to technical excellence and acceptability. Why is this It seems the most basic requirement of any public or privately delivered service where risk is involved. If we travel by road or train, if we fly, stay in hotels, or live near nuclear power plants, we want above all to be safe. It is easy now, with the benefit of hindsight, to see that safety is an essential part of quality, but at that time the language of error and harm had not entered healthcare discourse. By 1999 however. The Institute of Medicine report To Err is Human put safety to the forefront, describing it as the first dimension of quality (Kohn, Corrigan and Donaldson, 1999). 

The attention given to patient safety did, I think it is fair to say, aimoy some of those who had worked in quality improvement for decades. Certainly, one can detect a note of irritation in some of the papers pointing out that some safety concepts and the new understanding were simply a reworking of longstanding quality improvement ideas. If safety is a core dimension of quality, did we need to invent patient safety at all Timothy Hofer, Eve Kerr and Rodney Hayward pose the essential question in a paper written in 2000, critiquing the concept of medical error ... 

Besides, (Garvin, 1987) proposes eight critical dimensions of quality for strategic analysis ... 

There are many different definitions and dimensions of quality to be found in books and academic literature. Basu (2004) defines quality with three dimensions, such as design quality (specification), process quality (conformance) and organization quality (sustainability). When an organization develops and defines its quality strategy, it is important to share a common definition of quaUty and each department within a company can work towards a common objective. The product quality should contain defined attributes of both numeric specifications and perceived dimensions. The process quality, whether it relates to manufacturing or service operations, should also contain some defined criteria of acceptable service level so that the conformity of the output can be validated against these... 

There are many different definitions and dimensions of quality to be found in books and academic literature. We will present three of these definitions selected from published literature and propose a three-dimensional definition of quality. 

The above dimensions of quality are not mutually exclusive, although they relate primarily to the quality of the product. Neither are they exhaustive. 

Explain the distinctive features of the three dimensions of quality product, process and organization. Discuss and distinguish between the dimensions of quality as presented by Gravin and Parasuraman. 

Identify from the customer s viewpoint those dimensions of quality in supply chain management which could be important for the following prod-ucts/services ... 

Garvin, D.A. (1988) The multiple dimensions of quality, in Managing Quality, Ch. 4. New York Free Press. 

---