Customer concept

Whilst the success of the business to customer concept has not yet eventuated the use of the Internet for business to business integration has more likelihood of success. Integration of the supply chain players is made possible with the use of the Internet and the associated technologies. 

E. E. Webstei, Ji., Market-Driven Management Using the New Marketing Concept to Create a Customer-Oriented Companj, ]olm. Wiley Sons, Inc., New Yoik, 1994. 

Supplier partnerships or alliances have been used to control the cost of procurement. They are based on methods developed in Japan, initially in the automobile industry. These methods have been extended into the process industry and for the purchase of such items as compressor trains. Generally as originally conceived, they were intended mainly for commodity items. By using some innovative approaches, the concept of partnerships or alliances has been extended into the purchase of custom equipment. 

The basic goal of quality management is the elimination of failure both in the concept and in the reality of our products, services, and processes. In an ideal world, if we could design products, services, and processes that could not fail we would have achieved the ultimate goal. Failure means not only that products, services, and processes would fail to fulfill their function but that their function was not what our customers desired. A gold-plated mousetrap that does not fail is not a success if no one needs a gold-plated mousetrap ... 

The standard requires systems to be in place to ensure management of appropriate activities during concept development, prototype, and production according to customer advanced product quality planning and control plan manual or project management manual. 

A prospective location may appear to be right in all other respects but fails because of the manpower resource. This refers to not only the economic aspects such as the availability of labor and skills but also to the qualitative ones of being able to understand the local culture and customs, appreciation of people s attitudes and values. It also refers to the confidence in the ability to blend these with the culture and aspirations of the company to form a cohesive production unit that will work. A successful processing concept in one cultural environment may not be a success in another. 

These ideas, interestingly described by Goldratt and Cox, provide flexible production and cater for customer requirements. They have become known as just in time (JIT) manufacture, but are often overlooked by many that think that investment in computer-controlled equipment is the only way to go. The concept, simplify before you automate, can provide significant improvements in production and can point the way to later advanced manufacturing where ... 

Figure 2 summarizes the individual steps in the proposed hybrid system showing the obtained reduction in normalized concentration (MF, UV, and NF) effluent. Figure 2 illustrates the concept of customized regeneration process according to the reuser needs. 

Provide new functionality. Rather than improving the existing product concept, find new ways of meeting the customer needs. For example, by converting the product into a service. 

Customer satisfaction, Concept testing, Distribution, Pricing... 

Bio-Concept Laboratories Inc. is a comprehensive facility with infrastructure for supporting product development and delivery projects, which operates on a customer contract basis. Chemical, biochemical, and microbiological are addressed in a complete aseptic fill suite for the customized manufacture of sterile clinical and toxicology products. 

The text summarises the activities and outcome of the Organic HACCP project (www.organichaccp.org) that was completed in 2005, how a database of critical control points (CCPs) was developed for some representative supply chains and how this was used to define a set of recommendations that were then developed into leaflets with advice to producers, processors, retailers or consumers, respectively. The chapter will thus explain how companies at every step of the production chain can utilise the concepts to improve customer satisfaction in a cost-effective manner. Finally, it will describe an example of implementation in a group of collaborating companies and suggest where additional activities are needed in order to develop the concept further. 

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