Continuously Improve Written Guidance for Repetitive Tasks and Processes

Create, Use, and Continuously Improve Written Guidance for Repetitive Tasks and Processes 

Henry Ford experienced opposition to what he called standardization. He said If you think of standardization as the best you know today, but which is to be improved tomorrow, you get somewhere. But if you think of standards as confining, then progress stops.  

Speaking of experiments. In 1927, the Western Electric Company at its Hawthorne plant in Illinois, attempted to discover the effect of incentives on workers production. At first, to their delight, as incentives were increased production went up. But, somewhat to their dismay, when incentives decreased production still climbed. This 

Note Based on a 10/06 sun/ey of 1,365 nontrainer/nonconsultant Project Management Institute members from around the globe. 

Perhaps the PMI data and the introduction to the Hawthorne effect and further evidence presented near the end of this written guidance section, even though they may not pertain directly to whatever you and your organization do, will cause you and to give further thought to implementing written guidance for repetitive tasks and processes. It will help you achieve quality, that is, meet all requirements. 

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