Community client contact

Communication is important to both the toller and their client company. Tollers already working on one or more active projects with a company can regularly check with their client contacts for... 

To prepare for this question, return to the ten-point chart you made in Chapter 3 (Exhibit 3-3) and take a look at your list of work requiremenfs. When a prospective employer asks you the kind of a schedule for which you re looking or if you re inferesfed in a training program, how will you respond Do you want to work for a small company or a big one Do you want client contact or hope to work closely with other team members Does it matter to you if fhe company contribufes fo the community When an interviewer asks this question, part of fhe motivation is fo discover if you have an interesf in fhe big picfure. Will you fif info fhe larger context Consider the following answers. 

It is essential to develop contacts within both companies to create an atmosphere of two-way communication. The toller should feel comfortable in asking for advice or assistance and this is best achieved by building rapport with their primary contacts from their client company. After an audit, the points of contact can be assigned responsibility for ensuring completion of individual action items. 

Key points of contact at the client company are reassigned or leave the company. Both parties should communicate extensively to arrange replacement points of contact. 

Community service organizations can play a direct role in providing specific health indicator data that would contribute to a syndromic surveillance system. Worksite absenteeism or patterns of health care behavior among clients are examples of potential indicators, but issues related to the confidentiality of such information under HIPAA have yet to be fully addressed. Even if no formal surveillance partnership to provide data exists, community service organizations should still consider themselves as stakeholders in the overall community response plans for biological events. They should also publicize the emergency public health contact information within their organizations. Table 20.3 lists several specific actions that community service... 

The Client Company contact will be responsible for ensuring that there is adequate and clear communication between different contractors and Company personnel where this is appropriate. 

Keep in touch with your office and, as appropriate, clients, owners, customers and others whom you serve. After all, people are covering for you while you are away, just as you would do for them. Today s electronic communication tools facilitate such contacts. But, don t over do it. The people back home don t expect you to be there and at the conference at the same time. If you are going to spend hours on your cell phone or at your notebook computer in your room, you might as well have stayed at the office. Selective, effective communication with the office and other locations requires discipline. 

Bill is an expert and in the weaknesses column Bill does not listen to clients or colleagues. The Opportunities column entry might be Betty contacted us concerning possible employment and she is known to have great client communication skills. The Threats column entry might be We will lose even more clients if our personnel continue to miscommunicate. Based on what is collectively learned as a result of the SWOT analysis, develop an action plan. 

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