SCOR model process improvements

Before starting an improvement process, a clear picture of the supply chain has to be obtained. Therefore, Supply Chain Analysis is a critical success factor. Usually, this analysis will describe the as-is status and the desired to-be status. As a supply chain is built up of different companies for a limited time, it is essential that all partners speak the same language to describe and measure the as-is-status as well as to evaluate the to-be-status. For this purpose, usually a widely accepted model called the SCOR-model is used. 

The SCOR-model is a process reference model which is defined at different process levels. Besides the definition of the process, for each level indicators are proposed to allow to assess the performance of the process. In order to improve the process, best practices for the process elements are described which are based on the experience of the council members. 

Business process benchmarking and the selection of best practices are identified as the tools for supply chain improvement. The SCOR model provides a list of best-in-class practices for each process element. However, SCOR best-in-class practices are generic lists. A best practice that has a significant effect on the performance of a certain... 

In SCOR model application, this level is intended to define process types and priorities for improvement. At Wireless Services, it focused on the "value proposition" the company was promoting. The philosophy employed by SCOR uses competitive comparisons to establish what is considered the "basis for competition" or BOC. At Wireless Services, senior management examined each product line against supply chain performance attributes and decided on objectives for performance related to competition. Figure 23.2 shows the format of the product line BOC structure. 

Using the SCOR model to identify and analyse a SC process that comprises lots of links (plan-source-make-deliver and return process) could lead to a better understanding of and improvement to the SCP (Fawcett et al, 2007, 225). 

Supply Chain Council (2012) SCOR supply chain operations reference model. Revision 11.0 Taylor GD (2007) Logistics engineering handbook. CRC Press, New York Truman T (2011) Health procurement leader turns to Australia s National Product Catalogue to improve tendering. 2010/2011 GSl Healthcare Reference Book Van Horenbeek A, Pintelon L (2014) Development of a maintenance performance measurement framework— using the analytic network process (ANP) for maintenance performance indicator selection. Omega 42(l) 33-46... 

The four first-level processes contain a diverse number of activities. Table 23.1provides a flavor of their scope. Level 1 SCOR planning defines the model s scope and content. It also sets "basis of competition" targets for improving supply chain performance. These are translated into improvement goals. 

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