Mapping the management processes

Exhibit 3-3. Sample Analysis of PSM and ESH Programs and Elements and ISO 9000 Requirements for Xmple, Inc. 

In some cases, you may find that process mapping is impossible or of little value. For example, it may quickly become evident that the gaps in coverage are so large that there will be little value to continuing with process mapping. In other cases, you may have process maps or flow charts already available to you. In such situations, the team will need to verify that the maps or charts are still current and complete. 

For both process mapping and flow charting you can collect the information you need by asking each interviewee  

In process mapping you are interested in the way the process flows through the organization. Using the information gathered in your interviews you should be able to overlay the process onto an organization chart. This is illustrated in Exhibit 3-4. In Exhibit 3-4 several problems with the existing process are immediately obvious  

The process illustrated in Exhibit 3-4 is fairly typical of a traditional process that was designed without Quality Management processes and techniques built in. 

---