Information provision perspectives

Decision making may involve calculations, reference to procedures and past experience, and other demands on long-term memory. This contributes further to the overall mental workload. From the HF/E perspective, many errors are likely to arise from information processing overload, essentially from the mismatch between demands and capabilities. Information-processing demands can be reduced by the provision of information in the form of job aids such as flow charts or decision trees. 

These major actions partition the model into vertical slices so that different teams can interview the actors separately. They will get different perspectives on the same types. Finance and Billing will be interested in the customer s bank details Service Provisioning will want the customer s line characteristics Fault Management needs alarm information about lines and circuits. All of them may be interested in name and address. 

A similar model is used to present the recommended levels of service and personnel from a pharmacy department and hospital perspective. Fundamental serviee includes the use of patient profiles, provision of ready to administer medications and parenterals, and adequate quality improvement programs. Desirable pharmacy services include computerized information management systems and an ICU satellite. Optimal pharmacy department services include a 24-hour satellite, physician order entry, and continuous availability of pharmaceutical care services. This document challenges practitioners and institutions to measure their progress and strive for the deli-... 

The applications and implementations of Internet access should be framed into comparative perspectives and into wider societal contexts. National values and ethos reflect the methods that are used in the service provision. They also determine the extensiveness of information availability to different societal groups. For example, how do different countries use and make benefit of the Internet and computer technologies in elementary education and thus create a tradition of information technology use as an everyday resource ... 

---