Client relationship management

Jennings, O. R. 2008. Building 3D Client Relationships Becoming Indispensable to Your Clients. PE, June, p. 16. (Urges service providers to move past project-level relationships to proactive, personal relationships. Stated differently, the author says that technical professionals should strive to be client-relationship managers.)... 

To find out more about investment options in alternative energy and whether they are suitable for your individual circumstances, please contact your Private Client Services relationship manager. 

Does your customer service organization effectively manage the client relationship from order to delivery and beyond ... 

Customer relationship management (CRM) It is the development of the database and strategies necessary to have the maximum client relationships in terms of quality, cost, reliability and responsiveness. 

Our objective is not to set new standards, but to encourage companies and individuals to apply existing standards and the operational discipline necessary to establish their own internal requirements that support business excellence. This guideline provides tools to help the toller and their client take a systematic approach to managing their relationship and implement applicable... 

The toll manager for the client company should make efforts to build a relationship with new toller management to determine any impact on operations. 

All mentors, mentees, relationship supervisors, line managers, senior management/ external clients, and support staff... 

Fourth, you should consider a collaborative referral for an adjunct therapist if you meet the needs of the client in most areas, but find that the client would benefit from specialized treatment in another area. An example of a reason for this type of referral would be the discovery that your client may need a psychiatric evaluation and perhaps medication management after you have been working with her or him for a period of time. You are not relinquishing your relationship with the client, but it may be necessary to bring in an outside expert in another area of care to help the client reach her or his goals for treatment. 

This close definition of the client and service remit was true of virtually all of the practitioners interviewed. This segmentation was not an apparently intentional outcome, but a product of a prevalent model of service delivery that in being highly individualized tends to miss the influential interplay of family relationships and roles and their effect on all family members behaviours. It is just possible that a more family-centred approach that takes into account these dynamics, and works with them as they play out between family members, could achieve some alleviation of the near intolerable stresses that families seem to experience. This kind of family systems therapeutic work is not common. It is difficult, resource-intensive work and undoubtedly requires very skilful management given the emotional tenor of such intervention. As many of these practitioners described, intervention with families, even in the limited terms of enlisting help for their client, invited great caution. 

Understandably, such previous experiences make further attempts to withdraw difficult, and the reassurance that withdrawal can be made manageable, and at the client s own pace, is crucial. Not only is the relationship with the worker important in these cases, but also the fact that withdrawal is understood and alternative ways of coping have been learned before withdrawal is attempted. 

Effective, efficient, and comprehensive helping relationships require that social workers recognize other forms of treatments that could potentially be more effective for their clients. Alternative forms of intervention can also serve as a preventive measure to ensure a client s well being. As providers of stress management strategies, relaxation techniques, and psychosocial interventions that can be incorporated into alternative therapies, social workers need to be aware of these techniques and remedies. Keeping abreast of all forms of treatment is important to provide the best possible care for our clients, while discouraging the use of medications and herbal preparations as the only form of intervention when other alternatives can be just as effective. 

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