A for analyze

This undersfanding is critical if safety coaching is to be a fact-finding rather than fault-finding process. It also leads to an objective and constructive analysis of the situations observed. This is how people discover the reasons behind at-risk behaviors and design interventions to decrease them. 

An ABC analysis can be done before giving feedback to the person observed or during the one-on-one feedback process. Discussing the activators and consequences that possibly influenced certain work practices can lead to environment or system improvements for decreasing at-risk behavior. 

Answers to these and other questions are explored with the observee in the next phase of safety coaching—the heart of the process. 

A good coach is a good communicator. This means being an active listener and persuasive speaker. Because none of us are bom with these skills, communication training sessions that incorporate role-playing exercises can be invaluable in developing the confidence and competence needed to send and receive behavioral feedback. Such training should 

People need to understand that anyone can be at risk without even realizing it, as in unconscious incompetence, and performance can only improve with behavior-specific feedback. Once this fact is established, corrective feedback that is appropriately given will be appreciated, regardless of who is giving the feedback. Work status is not a factor. 

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