The flow of behavior change

When workers know how to perform a task safely but do not, they are considered consciously incompetent or irresponsible. This is when an external motivational intervention can be useful, as discussed previously. Then when the desired behavior occurs at least once, supportive intervention is needed to get the behavior to a fluent state. Techniques for giving supportive recognition are described in CTiapter 12. 

Most people need supportive intervention for their safe behavior. In other words, most experienced workers know what to do in order to prevent injury on their jobs, and they have performed their jobs safely one or more times, but the safe way might not be habitual. 

The individual is consciously competent but needs supportive recognition or feedback for response maintenance and increased fluency. 

In essence, self-management involves the application of the DO IT process introduced in Chapter 8 to one s own behavior. This means 

Manipulating relevant activators and consequences to increase desired behavior and decrease undesired behavior. 

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