Program evaluation quality assessment

Sensory evaluation is a scientific discipline that uses humans to measure the acceptability and sensory properties of food and other materials. Sensory properties important in food products include attributes of appearance, odor, taste, and texture. The use of humans as measuring devices is necessary because only humans can define what is acceptable, and in many cases, no instmmental or chemical method can adequately measure or replicate the human response. For this reason, sensory evaluation is a vital component in any quality assessment program. In such programs, sensory evaluation can be used to monitor product quality determine effects of alternative processing, ingredients, or formulations evaluate packaging and determine product shelf life. 

Web training should be subjected to the same forms of evaluation as are other types of training. Comprehensive evaluations of programs should include assessments of students performance on specified outcomes, instructors ejfectiveness, and the quality of courses and the program. 

External quality assessment is organized as a part of quality assurance programs with the object of improving analytical quality and thereby contributes with possibilities for method evaluation making corrections on a continuous basis. The external quality assessment may include... 

Over the past decade, a major trend has been the development of the use of proficiency testing (PT) or evaluation materials (Fox 2000). PT materials are a type of reference material, which aid in assessment of analytical laboratory measurement quality. There will be an increased use of such materials as part of laboratory accreditation programs and other new quality assurance efforts, including internal audits. At the same time, a number of providers have used PT schemes to produce a form of RM intended to meet the ever-growing need for RMs required for routine QC use (Jenks 1995,1997). 

A control process will address four areas service quality, patient/client satisfaction, financial performance, and service growth. Service quality will be assessed by using a brief report card to evaluate the quality of a sample of the written reports of medication reviews. An annual survey of patient/client satisfaction with the service processes and outcomes will allow evaluation of patient satisfaction. The pharmacy s income statement will be developed to monitor the financial performance of the new programs. This will include service revenue, associated costs, and any net profit. Service growth will be tracked by tabulating the number of service clients and the number of service episodes each month. 

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